Measuring And Analyzing “Voice”: Implications For Consumers, Managers And Regulators

File(s)

dp457.pdf (4.01 MB)

Permanent Link(s)

https://doi.org/10.7298/X44X55RN

https://hdl.handle.net/1813/45170

Collections

Cornell Theses and Dissertations

Author

Puranam, Dinesh

Date Issued

2016-08-22

Keywords

Customer Satisfaction

•

•

Bayesian Methods

Committee Chair

Kadiyali,Vrinda

Committee Member

Mimno,David

Cardie,Claire T

Narayan,Vishal

Degree Discipline

Management

Degree Name

Ph. D., Management

Degree Level

Doctor of Philosophy

Type

dissertation or thesis