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  5. Technological Change and Frontline Care Delivery Work: Toward the Quadruple Aim

Technological Change and Frontline Care Delivery Work: Toward the Quadruple Aim

File(s)
Litwin28 Technological Change and Frontline care.pdf (1.16 MB)
Permanent Link(s)
https://hdl.handle.net/1813/113646
Collections
ILR Articles and Chapters
Faculty Publications - Labor Relations, Law, and History
Author
Litwin, Adam Seth
Abstract

The COVID-19 pandemic stressed the health care sector’s longstanding pain points, including the poor quality of frontline work and the staffing challenges that result from it. This has renewed interest in technology-centered approaches to achieving not only the “Triple Aim” of reducing costs while raising access and quality, but the “Quadruple Aim” of doing so without further squeezing wages and abrading job quality for frontline workers.

Date Issued
2021-12
Publisher
Emerald
Keywords
health care workforce
•
health care management
•
health policy
•
health information technology (HIT)
•
quadruple aim
•
triple aim
Related Version
Final version published as: Litwin, A. S. (2021). Technological change and frontline care delivery work: Toward the quadruple aim. In J.L. Hefner & I.M. Nembhard, (Eds.) The Contributions of Health Care Management to Grand Health Care Challenges (Advances in Health Care Management, Vol. 20). Bingley, UK: Emerald Publishing Limited, pp. 99-142.
Related DOI
https://doi.org/10.1108/S1474-823120210000020005
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Type
book chapter
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