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Best Practices in Service Quality

File(s)
Enz47_Best_practices_in_service_quality.pdf (3 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71922
Collections
SHA Articles and Chapters
Author
Enz, Cathy A.
Siguaw, Judy A.
Abstract

To achieve the highest service quality, managers of a baker’s dozen of lodging operations have given authority to their employees.

Date Issued
2000-10-01
Keywords
service quality
•
lodging industry
•
customer evaluation
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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