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The Five Whys Technique

File(s)
The_Five_Whys_Technique.pdf (393.58 KB)
Permanent Link(s)
https://hdl.handle.net/1813/87747
Collections
International Publications
Author
Serrat, Olivier
Abstract

{Excerpt} When confronted with a problem, have you ever stopped and asked “why” five times? If you do not ask the right question, you will not get the right answer. The Five Whys is a simple question asking technique that explores the cause-and-effect relationships underlying problems. For every effect there is a cause. But the results chain between the two is fairly long and becomes finer as one moves from inputs to activities, outputs, outcome, and impact. In results-based management, the degree of control one enjoys decreases higher up the chain and the challenge of monitoring and evaluating correspondingly increases. In due course, when a problem appears, the temptation is strong to blame others or external events. Yet, the root cause of problems often lies closer to home.

Date Issued
2009-02-01
Keywords
Asian Development Bank
•
ADB
•
poverty
•
economic growth
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sustainability
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development
Rights
Required Publisher Statement: This article was first published by the Asian Development Bank (www.adb.org).
Type
article

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