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  5. Tip Levels and Service: An Update, Extension and Reconciliation

Tip Levels and Service: An Update, Extension and Reconciliation

File(s)
Lynn31_Tip_levels_and_service_An_update__extension_and_reconciliation.pdf (1.89 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71780
Collections
SHA Articles and Chapters
Author
Lynn, Michael
Abstract

Restaurant managers correctly believe that good tips discourage server turnover, but managers might not know the best ways to boost tips - because improving service quality doesn’t necessarily do it.

Date Issued
2003-10-01
Keywords
tips
•
tipping
•
quality of service
•
restaurants
•
customer satisfaction
•
studies
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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