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  6. Perceived Fairness of Yield Management

Perceived Fairness of Yield Management

File(s)
Kimes52_Perceived_fairness_of_yield_management.pdf (801.98 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71754
Collections
SHA Articles and Chapters
Author
Kimes, Sheryl E.
Abstract

Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices.

Date Issued
1994-02-01
Keywords
service industries
•
revenue management
•
yield management
•
fairness
•
perception
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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