Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell Peter and Stephanie Nolan School of Hotel Administration
  3. Centers and Institutes
  4. The Center for Hospitality Research (CHR)
  5. Center for Hospitality Research Publications
  6. Restaurant Capacity Effectiveness: Leaving Money on the Tables

Restaurant Capacity Effectiveness: Leaving Money on the Tables

File(s)
Thompson_202007_20Restaurant_20capacity.pdf (739.57 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71143
Collections
Center for Hospitality Research Publications
Author
Thompson, Gary M.
Abstract

In fall 2005 The Center for Hospitality Research (CHR) at Cornell University released the Restaurant Table Mix Optimizer (or RTMO), which I developed. This tool identifies the best mix of tables for a restaurant, based on a variety of inputs. The tool itself is web-based, with the CHR storing users' data anonymously in a database. As of mid March 2007, a total of 1,543 people had registered to use the RTMO. However, not all of those registrants created a valid table-mix scenario. With unusable scenarios eliminated, the final study analyzed the table mixes of 68 restaurants. While eight of the restaurants had the actual optimum table mix for peak operating times, the other 60 restaurants were leaving some money on the table. That is, most restaurants could improve their table mix. On average, the restaurants in this sample could increase their peak revenue by almost 15 percent by implementing a more effective table mix. Almost one-fifth of the restaurants in this sample could improve revenue by more than 20 percent just by having the appropriate mix of right-size tables.

Date Issued
2007-04-02
Keywords
restaurants
•
table mix
•
Restaurant Table Mix Optimizer (RTMO)
•
yield management
Rights
Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance