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  4. Designing Intelligent Interfaces to Facilitate Communication in Large-scale Live Streaming

Designing Intelligent Interfaces to Facilitate Communication in Large-scale Live Streaming

File(s)
Guo_cornellgrad_0058F_13037.pdf (4.1 MB)
Permanent Link(s)
https://doi.org/10.7298/pb9b-bp39
https://hdl.handle.net/1813/111713
Collections
Cornell Theses and Dissertations
Author
Guo, Jiajing
Abstract

Live streaming is a type of medium that integrates video, text chat, and even more modalities to support real-time communication. It has become increasingly popular and accessible in recent years. Large-scale live streams face challenges in both real-time text chat and friendship development in the community. My dissertation explores the design space of intelligent interfaces to facilitate communication in large-scale livestreams.I conducted a qualitative interview study that investigated the motivation, practices, and challenges people face when engaging with the streamer and peer viewers on social network sites. Based on the findings, I applied the similarity-attraction effect from social psychology and proposed a subgrouping method that generates subgroups for viewers based on their similarities. Then I designed and implemented Chatbuddies, an intelligent interface that generates subgroups and interactively visualizes viewers’ information. In a controlled within-subject lab experiment and an unmoderated online experiment, participants reported that chats in subgroups were easier to follow and more enjoyable than chats in a channel without subgroups. They perceived peer viewers as more attractive in a similarity-based subgroup than in random groups. This dissertation contributes to the understanding of challenges in large-scale communication and provides design implications for future AI-embedded CMC.

Description
207 pages
Date Issued
2022-05
Keywords
ai-mediated communication
•
computer-mediated communication
•
intelligent user interface
•
live streaming
•
online community
•
social network sites
Committee Chair
Fussell, Susan R.
Committee Member
Cardie, Claire T.
Jung, Malte F
Degree Discipline
Information Science
Degree Name
Ph. D., Information Science
Degree Level
Doctor of Philosophy
Type
dissertation or thesis
Link(s) to Catalog Record
https://newcatalog.library.cornell.edu/catalog/15529950

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