U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, HR Practices & Performance

Collections
CAHRS Working Paper Series
Faculty Publications - Human Resource Studies
ILR Working Papers
Author
Batt, Rosemary
Doellgast, Virginia
Kwon, Hyunji
Date Issued
2005-06-01
Keywords
•
•
•
•
•
•
•
•
•
•
•
Type
preprint