[Excerpt] The Special Collections and Archives Department at Washington and Lee University contains 2.5 FTE staff in addition to its department head. During each of the last two fiscal years these staff members created an average of 11,000 digital files while scanning materials from our collection to fulfill patron reference requests, which are received daily. Staff must also accession and process a steady stream of newly acquired materials and a substantial backlog of older materials, as well as prepare for and lead multiple visits to the archive each term by classes of students and groups such as university alumni. In short, it is a very busy department.