Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
DigitalCollections@ILR
ILR School
  1. Home
  2. ILR School
  3. ILR Collection
  4. ILR Articles and Chapters
  5. (Mis)Understanding Our Influence over Others: A Review of the Underestimation-of-Compliance Effect

(Mis)Understanding Our Influence over Others: A Review of the Underestimation-of-Compliance Effect

File(s)
Bohns1_Misunderstanding_our_influence.pdf (369.82 KB)
Permanent Link(s)
https://hdl.handle.net/1813/74812
Collections
Faculty Publications - Organizational Behavior
ILR Articles and Chapters
Author
Bohns, Vanessa K.
Abstract

I review a burgeoning program of research examining people’s perceptions of their influence over others. This research demonstrates that people are overly pessimistic about their ability to get others to comply with their requests. Participants in our studies have asked more than 14,000 strangers a variety of requests. We find that participants underestimate the likelihood that the people they approach will comply with their requests. This error is robust (it persists across various samples and requests) and substantial (on average, requesters underestimate compliance by 48%). We find that this error results from requesters’ failure to appreciate the awkwardness of saying “no” to a request. In addition to reviewing evidence for the underestimation-of-compliance effect and its underlying mechanism, I discuss some factors that have been found to strengthen, attenuate, and reverse the effect. This research offers a starting point for examining a neglected perspective in influence research: the psychological perspective of the influence source.

Date Issued
2016-01-01
Keywords
underestimation-of-compliance effect
•
influence research
•
perception
Related DOI
https://doi.org/10.1177/0963721415628011
Rights
Required Publisher Statement: © SAGE. Final version published as: Bohns, V. K. (2016). (Mis)understanding our influence over others: A review of the underestimation-of-compliance effect. Current Directions in Psychological Science, 25(2), 119-123. doi: 10.1177/0963721415628011 Reprinted with permission. All rights reserved.
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance