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  6. An Empirical Analysis of Performance Impacts Resulting From Conversion to Franchise Operations

An Empirical Analysis of Performance Impacts Resulting From Conversion to Franchise Operations

File(s)
Potter31_An_empirical_analysis_analysis_performance_impacts.pdf (380.9 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71622
Collections
SHA Articles and Chapters
Author
Hesford, James
Pizzini, Mina
Potter, Gordon S.
Abstract

Franchising is an important form of organizational control. Possible benefits of franchising include its ability to reduce agency costs that increase with costly monitoring, and provide incentives for the use of local information by onsite managers. However, these benefits may come at a cost, as franchisees may reduce quality by choosing to free ride. While many studies have investigated the reasons for franchising, few studies have documented the impacts of franchising on unit level operating performance. Using time-series data from a number of lodging properties that were converted to franchisee control from company control, this study documents the performance impacts of franchising. The analysis reveals that conversion results in a modest decline in financial performance and an immediate sharp decline in quality.

Date Issued
2014-12-31
Keywords
control
•
organizational design
•
performance evaluation
•
franchise operations
•
hospitality industry
Rights
Required Publisher Statement: Copyright held by the authors. Reprinted with permission. All rights reserved.
Type
article

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