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  4. PHYGITAL DESIGN: BOOSTING LUXURY PURCHASE INTENTION BY ENHANCING CONSUMER PERCEPTIONS OF IN-STORE USEFULNESS AND PLAYFULNESS

PHYGITAL DESIGN: BOOSTING LUXURY PURCHASE INTENTION BY ENHANCING CONSUMER PERCEPTIONS OF IN-STORE USEFULNESS AND PLAYFULNESS

File(s)
Verdiguel_cornell_0058O_12256.pdf (772.59 KB)
Permanent Link(s)
https://doi.org/10.7298/egd2-5q14
https://hdl.handle.net/1813/116339
Collections
Cornell Theses and Dissertations
Author
Verdiguel, Natalie
Abstract

Phygital design has emerged as a novel approach for luxury retailers to draw customers in-store. Although previous studies have assessed customer and managerial opinions on the potential of phygital design, few empirical studies exist. This study aims to fill this gap by simulating a phygital luxury shopping experience through virtual 3D renderings. A between-subjects experiment with 280 participants recruited via Amazon Mechanical Turk investigated the perceived usefulness and playfulness of traditional vs. phygital stores and their effects on luxury purchase intention. Participants were randomly assigned to a traditional or phygital store condition, followed by surveys assessing the store environments. Results revealed that phygital store environments were associated with significantly greater perceived usefulness, playfulness, and luxury purchase intention. Playfulness fully mediated the relationship between store type and luxury purchase intention. This research provides insights into consumers' perceptions of phygital luxury retail environments and suggests managerial implications and directions for future research.

Description
60 pages
Date Issued
2024-08
Keywords
Consumer behavior
•
Design
•
Luxury
•
Phygital
•
Retail
Committee Chair
Yoon, So-Yeon
Committee Member
Chun, Hae Eun
Degree Discipline
Design and Environmental Analysis
Degree Name
M.S., Design and Environmental Analysis
Degree Level
Master of Science
Rights
Attribution 4.0 International
Rights URI
https://creativecommons.org/licenses/by/4.0/
Type
dissertation or thesis
Link(s) to Catalog Record
https://newcatalog.library.cornell.edu/catalog/16611702

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