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  7. The Indivisibility of Social Media, Corporate Branding, and Reputation Management

The Indivisibility of Social Media, Corporate Branding, and Reputation Management

File(s)
ADB_The_indivisibility_of_social_media.pdf (354.84 KB)
Permanent Link(s)
https://hdl.handle.net/1813/87306
Collections
International Publications
Author
Serrat, Olivier
Abstract

From 1995 to 2004, the internet hosted static, one-way websites; these were places to visit passively, retrieve information from, and perhaps post comments about by electronic mail. This Web 1.0 was about getting people connected, even if its applications were largely proprietary and only displayed information their owners wished to publish. Today,Web 2.0 enables many-to-many connections in countless domains of interest and practice. People are connected and expect the internet to be user-centric. They generate content, business intelligence, reviews and opinions, products, networks of contacts, statements on the value of web pages, connectivity, and expressions of taste and emotion that search engines, not portals, fetch. They hold global conversations in forms dubbed, collectively, as social media.

Date Issued
2011-10-01
Keywords
social media
•
corporate branding
•
reputation management
•
Web 2.0
Rights
Required Publisher Statement: This article was first published by the Asian Development Bank (www.adb.org).
Type
article

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