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  5. Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training

Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training

File(s)
Tracey10_Helping_managers.pdf (119.13 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71885
Collections
SHA Articles and Chapters
Author
Tews, Michael J.
Tracey, J. Bruce
Abstract

The purpose of this study was to examine the utility of using two posttraining interventions—self-coaching and upward feedback—to enhance the effectiveness of formal training on interpersonal skills for managers. Data from eighty-seven restaurant manager trainees demonstrated that both interventions were useful extensions to formal classroom training and appear to have substantial utility for helping managers develop and improve their interpersonal skills.

Date Issued
2009-05-01
Keywords
posttraining interventions
•
interpersonal skills training
•
upward feedback
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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