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  5. Consumer Tipping: A Cross-Country Study

Consumer Tipping: A Cross-Country Study

File(s)
Lynn48_Consumer_Tipping.pdf (312.05 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72513
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SHA Articles and Chapters
Author
Lynn, Michael
Zinkhan, George M.
Harris, Judy
Abstract

Tipping differs from most economic transactions in that consumers who tip are paying a nonobligatory amount for a service that has already been received. Academic research on this unique yet pervasive consumer behavior has focused on the determinants of individuals' tipping decisions. Little attention has been directed at macro-level issues such as cross-country differences in tipping practices and norms. This article addresses this deficiency by presenting and testing the theory that cross-country differences in the prevalence of tipping reflect cross-country differences in values. Results of the study generally support the theory.

Date Issued
1993-12-01
Keywords
cross-country
•
consumer
•
tipping customs
Rights
Required Publisher Statement: © The University of Chicago Press. Reprinted with permission. All rights reserved.
Type
article

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