Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
DigitalCollections@ILR
ILR School
  1. Home
  2. ILR School
  3. ILR Collection
  4. ILR Articles and Chapters
  5. You Don't Need to Answer Right Away! Receivers Overestimate how Quickly Senders Expect Responses to Non-Urgent Work Emails

You Don't Need to Answer Right Away! Receivers Overestimate how Quickly Senders Expect Responses to Non-Urgent Work Emails

File(s)
Bohns25_YouDontNeedToAnswer.pdf (923.72 KB)
Permanent Link(s)
https://hdl.handle.net/1813/111283
Collections
Faculty Publications - Organizational Behavior
ILR Articles and Chapters
Author
Giurge, Laura M.
Bohns, Vanessa K.
Abstract

Workplaces increasingly use response speed as a proxy for hard work, signaling to employees that the only way to succeed is to be “always on.” Drawing on boundary theory and egocentrism, we examine a problematic bias around expectations of response speed for work emails, namely that receivers overestimate senders’ response speed expectations to non-urgent emails sent outside normative work hours (e.g., on the weekend). We label this phenomenon the email urgency bias and document it across eight pre-registered experimental studies (N = 4,004). This bias led to discrepancies in perceived stress of receiving emails, and was associated with lower subjective well-being via greater experienced stress. A small adjustment on the sender’s side alleviated the email urgency bias (a brief note senders can add in their emails to clarify their response expectations). This paper demonstrates the importance of perspective differences in email exchanges and the need to explicitly communicate non-urgent expectations.

Date Issued
2021-11
Publisher
Elsevier
Keywords
work connectivity
•
boundary theory
•
subjective well-being
•
work-life balance
•
egocentrism
Related DOI
https://doi.org/10.1016/j.obhdp.2021.08.002
Previously Published as
Giurge, L. M., & Bohns, V. K. (2021). You don’t need to answer right away! Receivers overestimate how quickly senders expect responses to non-urgent work emails. Organizational Behavior and Human Decision Processes (167), pp. 114-128.
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Type
article
Accessibility Feature
bookmarks
highContractDisplay
readingOrder
structuralNavigation
Accessibility Hazard
none
Accessibility Summary
Accessible pdf

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance