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  5. Why a Simple Act of Kindness Is Not as Simple as It Seems: Underestimating the Positive Impact of Our Compliments on Others

Why a Simple Act of Kindness Is Not as Simple as It Seems: Underestimating the Positive Impact of Our Compliments on Others

File(s)
Bohns27_SimpleActofKindess.pdf (332.06 KB)
Permanent Link(s)
https://hdl.handle.net/1813/111285
Collections
Faculty Publications - Organizational Behavior
ILR Articles and Chapters
Author
Boothby, Erica J.
Bohns, Vanessa K.
Abstract

A simple compliment can make someone’s day, start a new friendship, or just make the world a better, kinder place. So, why don’t people give more compliments? Perhaps people misforecast the effect their compliment will have. Five studies explored this possibility. In Studies 1a and 1b, compliment givers underestimated how positively the person receiving their compliment would feel, with consequences for their likelihood of giving a compliment. Compliment givers also overestimated how bothered and uncomfortable the recipient would feel (Study 2)—and did so even in hindsight (Study 3). Compliment givers’ own anxiety and concern about their competence led to their misprediction, whereas third-party forecasters were accurate (Study 4). Finally, despite compliment givers’ anxiety at the prospect of giving compliments across our studies, they felt better after having done so (Study 4). Our studies suggest that people misestimate their compliments’ value to others, and so they refrain from engaging in this prosocial behavior.

Date Issued
2020
Publisher
SAGE
Keywords
compliment
•
social influence
•
prosocial behavior
•
well-being
•
conversation
Related DOI
https://doi.org/10.1177/0146167220949003
Previously Published as
Boothby, E. J., & Bohns, V. K. (2020). Why a simple act of kindness is not as simple as it seems: Underestimating the positive impact of our compliments on others. Personality and Social Psychology Bulletin, 47(5), pp. 826-840.
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights URI
http://creativecommons.org/licenses/by-nc-nd/4.0/
Type
article
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