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  5. Restaurant Tipping and Service Quality: A Tenuous Relationship

Restaurant Tipping and Service Quality: A Tenuous Relationship

File(s)
Lynn36_Restaurant_tipping_and_service_quality_A_tenuous_relationship.pdf (4.99 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71781
Collections
SHA Articles and Chapters
Author
Lynn, Michael
Abstract

[Excerpt] The connection between service quality and tip sizes is tenuous at best, as shown by an analysis of 14 studies that examined the relationship between service and tips. This meta-analysis of the studies sought to statistically combine 24 correlations between tipping and service. While the studies taken together found that, indeed, tips increased with the perceived quality of service, the relationship was weak enough to raise doubts about the use of tips to motivate servers, measure server performance, or identify dissatisfied customers.

Date Issued
2001-02-01
Keywords
tips
•
tipping
•
restaurants
•
quality of service
•
correlation analysis
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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