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dc.contributor.authorLiu, Xiangmin
dc.contributor.authorBatt, Rosemary
dc.date.accessioned2020-11-25T14:52:07Z
dc.date.available2020-11-25T14:52:07Z
dc.date.issued2005-07-01
dc.identifier.other148941
dc.identifier.urihttps://hdl.handle.net/1813/77147
dc.description.abstractThis study examines the relationship between on-the-job training and job performance among 3,408 telephone operators in a large unionized telecommunications company. We utilize individual data on monthly training hours and job performance over a five-month period as provided by the company’s electronic monitoring system. Results indicate that the receipt of on-the-job training is associated with significantly higher productivity over time, when unobserved individual heterogeneity is taken into account. Moreover, workers with lower pre-training proficiency show greater improvements over time than those with higher pre-training proficiency. Finally, whether the training is provided by a supervisor or a peer also matters. Workers with lower proficiency achieve greater productivity gains through supervisor training, while workers with higher proficiency achieve greater productivity gains through peer training.
dc.language.isoen_US
dc.subjectcapital
dc.subjecteconomic
dc.subjectresearch
dc.subjecttraining
dc.subjectproductivity
dc.subjectjob
dc.subjectpay-off
dc.subjectservice
dc.subjectwork
dc.titleThe Economic Pay-Offs To On-The-Job Training In Routine Service Work
dc.typepreprint
dc.description.legacydownloadsThe_Economic_Pay_Offs_ToWP05_11.pdf: 2314 downloads, before Oct. 1, 2020.
local.authorAffiliationLiu, Xiangmin: Cornell University
local.authorAffiliationBatt, Rosemary: rb41@cornell.edu Cornell University


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