Now showing items 1-2 of 2

    • New Issues and Opportunities in Service Design Research 

      Verma, Rohit; Fitzsimmons, James; Heineke, Janelle; Metters, Richard D. (2002-04-01)
      In an era of intense high-speed competition, offering to the marketplace a sustainable and profitable value proposition that effectively leverages a firm’s financial, human, and operational resources is critical to both ...
    • Research Opportunities in Service Process Design 

      Hill, Arthur V.; Collier, David A.; Froehle, Craig M.; Goodale, John C.; Metters, Richard D.; Verma, Rohit (2002-04-01)
      This paper presents an overview of the new issues and research opportunities related to four service operations design topics—the design of retail and e-tail service processes, design of service processes involving waiting ...