Now showing items 695-714 of 1235

    • Optimal Scheduling of Shifts and Breaks Using Employees Having Limited Time-Availability 

      Thompson, Gary (1995-09-01)
      [Excerpt] Labour scheduling is an important function performed by managers of service operations. Customers demand rapid response times, requiring that appropriate numbers of employees are present at all times. Having too ...
    • Optimizing a Law School's Course Schedule 

      Saxer, Shelley; Thompson, Gary M. (2003-01-01)
      If you have ever attempted to prepare a law school class schedule—juggling curricular needs, classroom sizes, professorial whims—you will know how hard a task is involved. If you bother the person in charge of the schedule ...
    • Optimizing A Restaurants Seating Capacity: Use Dedicated Or Combinable Tables? 

      Thompson, Gary (2002-08-01)
      In general, restaurant tables that can't be pushed together to serve large parties are superior to combinable tables because of the loss of productive time that occurs when combinable tables are placed “on hold” while ...
    • Optimizing Restaurant-Table Configurations: Specifying Combinable Tables 

      Thompson, Gary (2003-02-01)
      [Excerpt] Having the right-size tables in a position to be combined with other tables to serve large parties can yield additional revenue at virtually no added cost. This article focuses on restaurants with walk-in customers ...
    • Option-Implied Systematic Disaster Concern 

      Liu, Fang Ph.D (2017-11-01)
      The covariation of option-implied disaster concern of the market index and individual stocks allows me to estimate the conditional and systematic disaster concern of stocks with respect to the market. The estimated conditional ...
    • Order Effects in Customer Satisfaction Modelling 

      Auh, Seigyoung; Salisbury, Linda Court; Johnson, Michael D. (2003-03-01)
      This research examines the effects of question order on the output of a customer satisfaction model. Theory suggests that locating product attribute evaluations prior to overall evaluations of satisfaction and loyalty ...
    • Organization Architectures for the 21th Century: The Redesign of Hospitality Firms 

      Enz, Cathy A. (1993-01-01)
      Changing customer needs, increased competition, technological advances, globalization, and a more diverse work force are current patterns which will lead toward a system-level redesign of tomorrow's organizations. This ...
    • Outback Steakhouse in Korea: A Commentary 

      Verma, Rohit (2008-02-01)
      Economics is only the beginning of the puzzle for successful international expansion by food-service firms. As depicted in the accompanying case study, Outback Korea seems to have considered such other factors as local ...
    • Outsourcing and Role Stress: An Empirical Study of Hotel Spa Managers 

      Hodari, Demian; Waldthausen, Veronica; Sturman, Michael C. (2014-01-01)
      Hotel owners and managers are increasingly outsourcing their spas to specialist firms that oversee the spa’s operations and personnel. In such spas they assume the role of boundary spanners as they are responsible for ...
    • Overestimation and Venture Survival: An Empirical Analysis of Development Commitments in International Master Franchising Ventures 

      Kalnins, Arturs (2005-12-01)
      Many international master franchising contracts include "development commitments," clauses specifying a number of units that master franchisees must develop in exchange for exclusive rights to an assigned market, typically ...
    • Palapa Politics 

      Kimes, Sheryl E. (2006-02-01)
      A 350-room Caribbean hotel has extremely high demand for its 92 beachfront palapas. It can offer these palapas to guests on a first-come, first-served basis or it can charge the guests a daily rental fee. The question ...
    • Partner Selection in Market-Driven Strategic Alliances 

      Klein, Saul; Dev, Chekitan (1997-09-01)
      How should one select a strategic alliance partner? An answer to this question is provided by extending the literature on symbiotic marketing and focussing [sic] attention on market-driven strategic alliances. Such alliances ...
    • Perceived Fairness of Demand-based Pricing for Restaurants 

      Kimes, Sheryl E.; Wirtz, Jochen (2002-02-01)
      Variable pricing in restaurants—for example, by day part or weekends versus weekdays—is likely to be okay with customers provided the different price schemes seem fair.
    • Perceived Fairness of Revenue Management in the US Golf Industry 

      Kimes, Sheryl E.; Wirtz, Jochen (2003-01-01)
      Experience in other industries has shown that revenue management can increase revenue without affecting customer satisfaction. Revenue management, however, is underutilized in the golf industry, as customers are believed ...
    • Perceived Fairness of Yield Management 

      Kimes, Sheryl E. (1994-02-01)
      Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices.
    • Perceived Service Encounter Pace and Customer Satisfaction: An Empirical Study of Restaurant Experiences 

      Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; Wirtz, Jochen (2009-01-01)
      Purpose- Restaurant operators can process a greater number of customers and increase revenues by reducing service encounter duration during high demand periods. Actions taken to reduce duration may be experienced by customers ...
    • Perceptions of Effective Listeners: A Management Study 

      Brownell, Judi (1990-09-01)
      Listening is a vital management skill. To find out more about how managers’ listening is perceived in an organizational context, researchers administered a questionnaire to 144 managers and 827 of their subordinates in 6 ...
    • Performance Evaluation with High Moments and Disaster Risk 

      Kadan, Ohad; Liu, Fang (2014-07-01)
      Traditional performance evaluation measures do not account for tail events and rare disasters. To address this issue, we reinterpret the riskiness measures of Aumann and Serrano (2008) and Foster and Hart (2009) as performance ...
    • Performance Monitor 

      Blair, Montgomery; Anderson, Chris K. (2002-01-01)
      Revenue management has experienced tremendous growth since its inception in the airline industry. The practice of dynamically pricing a perishable product across different market segments continues to be applied across an ...
    • Performance Monitor: The Opportunity Costs of Revenue Management 

      Anderson, Chris K.; Blair, Montgomery (2004-01-01)
      Revenue management (RM) brings rational approaches to pricing for goods and/or services with a limited shelf life. The practice of dynamically pricing a perishable product across different market segments continues to be ...