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Browsing School of Hotel Administration Collection by Title
Now showing items 685-704 of 1235
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One Good Turn: What Every Operator Should Know About Restaurant Plumbing
(2013-01-01)Water and sewer costs are climbing across the country. Choosing the right equipment or fixtures and making sure they are installed and operating correctly will help improve your bottom line and be friendlier to the environment. -
Online Low-Price Guarantees – A Real Options Analysis
(2006-11-01)A common practice among large retailers is the low-price guarantee, rebating consumers if they find an identical product cheaper elsewhere. This provides consumers with some level of comfort in their purchase decision. A ... -
Only if it is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation
(2013-02-01)Self-service technologies (SSTs) can help firms reduce labor costs while providing more channel options, but customers must be convinced of their value before foregoing a full service alternative. To understand how customers ... -
Only Time Will Tell: The Changing Relationships between LMX, Job Performance, and Justice
(2015-01-01)Although it has been argued that LMX is a phenomenon that develops over time, the existing LMX literature is largely cross-sectional in nature. Yet, there is a great need for unraveling how LMX develops over time. To address ... -
Opening the "Taj" The Culture of Fantasy
(1990-08-01)In putting together his grandest venture to date, Donald Trump used the principles of corporate culture to make his version of the Taj Mahal a reality. Here’s how you can apply the basics of company culture. -
Operating Environment and Strategy: The Profitable Connection
(1989-08-01)Which operating strategy will work for your hotel? The answer depends on your market situation. Here’s how to match your strategy to your market. -
Operations Management in Not‐For‐Profit, Public and Government Services: Charting a New Research Frontier
(2005-01-01)[Excerpt] As the readers of Journal of Operations Management (JOM) very well know, JOM has had a long history of encouraging articles exploring new frontiers in the field. Following this rich tradition and encouragement ... -
Opportunism in Brand Partnerships: Effects of Coercion and Relationship Norms
(2011-02-01)Brand partner opportunism—deceptive or guileful behavior to gain an advantage—is a threat to a successful brand partnership. In this study, the authors examined the effects of coercive and noncoercive tactics for preventing ... -
Optimal Booking Limits in the Presence of Strategic Consumer Behavior
(2006-01-01)We consider a two-period airline yield management problem where customers may act strategically. Specifically, we allow for the possibility that a customer may decide to defer purchase in the hope that a ticket cheaper ... -
Optimal Scheduling of a Flexible-Duration Rest Period for a Work Group
(1992-03-01)All previous modeling research involving optimization of performance associated with work-rest cycles has focused upon individual employees working independently. We extend this earlier research by considering the choices ... -
Optimal Scheduling of Shifts and Breaks Using Employees Having Limited Time-Availability
(1995-09-01)[Excerpt] Labour scheduling is an important function performed by managers of service operations. Customers demand rapid response times, requiring that appropriate numbers of employees are present at all times. Having too ... -
Optimizing a Law School's Course Schedule
(2003-01-01)If you have ever attempted to prepare a law school class schedule—juggling curricular needs, classroom sizes, professorial whims—you will know how hard a task is involved. If you bother the person in charge of the schedule ... -
Optimizing A Restaurants Seating Capacity: Use Dedicated Or Combinable Tables?
(2002-08-01)In general, restaurant tables that can't be pushed together to serve large parties are superior to combinable tables because of the loss of productive time that occurs when combinable tables are placed “on hold” while ... -
Optimizing Restaurant-Table Configurations: Specifying Combinable Tables
(2003-02-01)[Excerpt] Having the right-size tables in a position to be combined with other tables to serve large parties can yield additional revenue at virtually no added cost. This article focuses on restaurants with walk-in customers ... -
Option-Implied Systematic Disaster Concern
(2017-11-01)The covariation of option-implied disaster concern of the market index and individual stocks allows me to estimate the conditional and systematic disaster concern of stocks with respect to the market. The estimated conditional ... -
Order Effects in Customer Satisfaction Modelling
(2003-03-01)This research examines the effects of question order on the output of a customer satisfaction model. Theory suggests that locating product attribute evaluations prior to overall evaluations of satisfaction and loyalty ... -
Organization Architectures for the 21th Century: The Redesign of Hospitality Firms
(1993-01-01)Changing customer needs, increased competition, technological advances, globalization, and a more diverse work force are current patterns which will lead toward a system-level redesign of tomorrow's organizations. This ... -
Outback Steakhouse in Korea: A Commentary
(2008-02-01)Economics is only the beginning of the puzzle for successful international expansion by food-service firms. As depicted in the accompanying case study, Outback Korea seems to have considered such other factors as local ... -
Outsourcing and Role Stress: An Empirical Study of Hotel Spa Managers
(2014-01-01)Hotel owners and managers are increasingly outsourcing their spas to specialist firms that oversee the spa’s operations and personnel. In such spas they assume the role of boundary spanners as they are responsible for ... -
Overestimation and Venture Survival: An Empirical Analysis of Development Commitments in International Master Franchising Ventures
(2005-12-01)Many international master franchising contracts include "development commitments," clauses specifying a number of units that master franchisees must develop in exchange for exclusive rights to an assigned market, typically ...
