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Browsing School of Hotel Administration Collection by Title
Now showing items 1179-1198 of 1235
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Validating Expert Systems: A Demonstration Using Personal Choice Expert, a Flexible Employee Benefit System
(1995-01-01)A method for validating expert systems, based on validation approaches from psychology and Turing's “imitation game,” is demonstrated using a flexible employee benefits expert system. Psychometric validation has three ... -
Value Similarity about Human Resources, Competitiveness and Social Responsibility: A Study of Organizational and Suborganizational Differences
(1990-01-01)This study explored the perception of value similarity between employees and top management. Three types of organizational values were identified including values concerning the use of human resources, the competitiveness ... -
Violent Splits or Healthy Divides? Coping With Injustice through Faultlines
(2010-01-01)In 2 studies, we investigated how groups with strong divisions may, paradoxically, help members to cope with injustice. We tested our theoretical predictions using a survey methodology and data from 57 (Study 1) and 36 ... -
Visual Methods: Using Photographs to Capture Customers’ Experience with Design
(2007-05-01)Traditional guest feedback methods such as surveys or mystery shopping are not ideal for collecting information about customers' reactions to a hotel's physical design. Because design is a visual medium, survey questions ... -
Volume Dynamics and Multimarket Trading
(2011-10-13)The trading of shares of the same firm in multiple markets has become common over the last thirty years, but there is little empirical evidence on the extent to which investors actively exploit multimarket environments. ... -
Voluntary Tipping and the Selective Attraction and Retention of Service Workers in the United States: An Application of the ASA Model
(2011-01-01)Gratuities paid by consumers are widely used to compensate workers in the service industry despite the fact that this practice permits and even encourages a variety of negative practices - from customer-employee collusion ... -
Wait or Buy? The Strategic Consumer: Pricing and Profit Implications
(2003-03-01)Using tools from operations research, airlines have, for many years, taken a strategic approach to pricing the seats available on a particular flight based on demand forecasts and information. The result of this approach ... -
Warrant Pricing Using Observable Variables
(2003-08-14)The classical warrant pricing formula requires knowledge of the variance of the firm value process, and the firm value. When warrants are outstanding the firm value itself is a function of the warrant price. Firm value and ... -
Water Markets and Trading
(2006-11-01)Since the 1970s, supply augmentation strategies to meet water needs have waned, and governments have increasingly focused on demand management measures, including voluntary water transfers. Water demands have also changed ... -
We Can Thank Harvey Weinstein for Doing What Congress and the Supreme Court Failed to Do
(2018-04-01)While the years 2017 and 2018 will be remembered for numerous geo political and social movements, any retrospective of this time will include the issue of sexual harassment and the corresponding “Me Too” movement. In this ... -
Web Advertising: Sexual Content on eBay
(2012-01-01)Trust is an essential ingredient for commercial success on the Web. “Shopping aggregator” websites such as eBay provide a mechanism for measuring trust in the vendor in the form of online shoppers' positive feedback ratings. ... -
Web-Based Recruiting's Impact on Organizational Image and Familiarity: Too Much of a Good Thing?
(2017-06-01)Little is known about the efficacy of many of the newer forms of online recruitment. Using a quasi-experimental design, we tested the impact of individual exposure to corporate recruitment websites and Facebook on perceptions ... -
Welcome! How to Maximize the Appeal of Your Restaurant’s Entrance
(2011-08-01)[Excerpt] Restaurateurs tend to put enormous energy into planning their restaurants' interior and back-of house spaces, but often treat the outside like an afterthought. This is unfortunate because the exterior of your ... -
Welcoming Sage Publications
(2004-02-01)With this issue, the Cornell Hotel and Restaurant Administration Quarterly switches publishing houses to Sage Publications (hereafter referred to as Sage). To clarify what this means, the Quarterly is still owned by the ... -
What Do These People Know that You Don’t?
(2005-02-01)On October 6, 2003, the Center for Hospitality Research (CHR) at Cornell University, the publisher of the Cornell Hotel and Restaurant Administration Quarterly, started requiring that users register to view its Web site ... -
What Facades and Exteriors Say About Your Restaurant (And How to Make Sure They are Saying the Right Thing)
(2009-03-01)[Excerpt] I like to play a game with my restaurant development students that I call "Guess the Concept." I show them a picture of an unidentified restaurant's exterior and they have to decide what the restaurant serves and ... -
What Keeps You Up at Night? Key Issues of Concern for Lodging Managers
(2001-04-01)[Excerpt] While working with managers and executives in the hospitality industry, I came to believe that a common set of shared problems may be impeding their ability to effectively manage. Rather than proceed on anecdotes ... -
What Makes It So Great? An Analysis of Human Resources Practices among <i>Fortune</i>’s Best Companies to Work for
(2010-05-01)Although few hospitality organizations are listed in the annual survey of Fortune magazine’s one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for ... -
What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance
(2010-08-01)Research has provided little empirical support for the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance. This concept is an enduring one, ... -
What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions
(2011-05-01)This study examined the emphasis hiring managers placed on general mental ability (GMA) and personality—agreeableness, conscientiousness, emotional stability, and extraversion—when evaluating applicant profiles for servers ...
