Now showing items 1-20 of 484

    • 2010 Ratings and Rankings Roundtable: The Quest for Consistent Ratings 

      Verma, Rohit; Smith, Russell Arthur Dr.Des. (2010-03-01)
      Hotels and restaurants have been rated and ranked by professional observers and organizations for decades, often with input from the traveling public. In 1900, to assist automobile tourists in France, André Michelin began ...
    • 2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms 

      Verma, Rohit; McGill, Ken (2011-04-02)
      Senior lodging and destination marketing executives often make vendor and marketing channel decisions without sufficient time to investigate the ROI of alternative strategies or emerging media choices. An internet-based ...
    • 2013 Compendium 

      Center for Hospitality Research (2013-01-01)
      A compendium of 2012 publications of the Center for Hospitality Research.
    • 2015 California Labor and Employment Legislative Update: Newly Enacted Employment Legislation 

      Jones Day; Whitton, Mhairi L. (2015-11-01)
      The California Legislature’s efforts to expand the reach and scope of California employment statutes continue unabated. In most instances, its efforts were endorsed by Governor Jerry Brown. In September and October 2015, ...
    • 2019 Annual Report: Innovating Across Health, Hospitality and Design 

      Cornell Institute for Healthy Futures (2019-01-01)
      [Excerpt] We are pleased to present the Cornell Institute for Healthy Futures' fourth Annual Report. The 2018-2019 academic year ushered in many exciting changes for us, including: • CIHF Leadership Changes Brooke Hollis ...
    • 2019-2020 Year in Review 

      Center for Real Estate and Finance (2020-09-30)
      2019-2020 Annual Review published by the staff of the Center for Real Estate and Finance (CREF) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      Center for Hospitality Research (2020-10-08)
      2019-2020 Annual Review published by the staff of the Center for Hospitality Research (CHR) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      The Center for Innovative Hospitality Labor and Employment Relations (2020-10-15)
      2019-2020 Annual Review published by the staff of the Center for Innovative Hospitality Labor and Employment Relations (CIHLER) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      Pillsbury Institute for Hospitality Entrepreneurship (2020-11-03)
      2019-2020 Annual Review published by the staff of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      Cornell Institute for Food and Beverage Management (CIFBM) (2020-11-13)
      2019-2020 Annual Review published by the staff of the Cornell Institute for Food and Beverage Management (CIFBM) at Cornell University's School of Hotel Administration.
    • A Comparison of Hotel Indices with Hotel Properties and Portfolios 

      Boudry, Walter I. (2014-06-01)
      Thanks to the availability of transaction data and the work of Real Capital Analytics (RCA), hotel operators and investors now have access to indices that track the price appreciation of hotels.1 RCA’s data is one basis ...
    • A Comparison of the Performance of Independent and Franchise Hotels: The First Two Years of Operation 

      Enz, Cathy A.; Canina, Linda (2011-11-03)
      Although franchising has become a dominant mode of entry for hotel owners, a substantial number of entrepreneurs open their property as an independent and unaffiliated hotel. Given the finance community’s desire for a brand ...
    • A Competency Model for Club Leaders 

      Walsh, Kate; Koenigsfeld, Jason P. (2015-05-02)
      To ensure the success of a service organization, leaders must have skills and abilities to shape service systems and guide employees to deliver the service experience. So far, however, we have yet to see a set of leadership ...
    • A Comprehensive Guide to Merchandising Bed and Breakfast Inns 

      Carroll, Bill; Gomez, Betsy; Huen, Anna; Lanier, Pamela; Lui, Iris (2006-08-01)
      The many methods for merchandising a bed and breakfast inn embrace both traditional means and the growing areas available online. The key to all tactics is to show would-be guests how the B&B matches their lodging preferences. ...
    • A Consumer's View of Restaurant Reservations Policies 

      Kimes, Sheryl E. (2008-01-01)
      Restaurant customers view reservations as a form of contract, according to a survey of 1,230 frequent diners. The self-selected respondents to the survey had little patience for restaurants that fail to have tables ready, ...
    • A Contemporary Model for Human Resources 

      Tracey, J. Bruce; Nathan, Artur (2002-01-07)
      The human-resources model used by many hospitality firms centralizes HR functions in the human-resources department. One consequence of such centralization is that inefficiencies arise because HR decisions are being made ...
    • A Glimpse into the Future of Work 

      Warech, Michael A. (2018-03-11)
      [Excerpt] In this Instagram age of texts and tweets, it should come as no surprise that the most important and complex workplace challenge facing CEOs and CHROs is neatly summarized by the acronym ‘FoW’. Forget YOLO, FOMO ...
    • A Location-Planning Decision-Support Tool for Tradeshows and Conventions 

      Han, HyunJeong Spring; Verma, Rohit (2015-01-01)
      This report introduces a strategic decision-support tool for location planning in tradeshows and conventions. This decision support tool is based on a multi-year research project that examined tradeshow participants ...
    • A New Method for Measuring Housekeeping Performance Consistency 

      Sturman, Michael C. (2006-09-01)
      While the importance of housekeepers' task performance (i.e., cleaning) is undeniable, little research has been devoted to developing metrics to evaluate housekeepers' performance. This CHR report describes a pilot study ...
    • A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback 

      Pullman, Madeleine E.; Robson, Stephani (2006-03-01)
      Executive Summary: Although written surveys have their place in determining how guests view a particular hotel, a graphic-based approach gives them a chance to show rather than just tell hoteliers what is important. One ...