Now showing items 1-2 of 2

    • Customer Satisfaction with Seating Policies in Casual-Dining Restaurants 

      Kimes, Sheryl E.; Wirtz, Jochen (2007-11-01)
      Restaurant guests prefer the control that making reservations gives them, according to a survey conducted at Cornell University. The survey tested three strategies for managing demand in casual restaurants, namely, accepting ...
    • Perceived Fairness of Restaurant Waitlist-management Policies 

      McGuire, Kelly A.; Kimes, Sheryl E. (2005-02-01)
      When a restaurant is full, its managers have to determine which of several tactics they will use to seat the customers who are waiting in line for a table. The waiting guests generally might expect that the restaurant would ...