Browsing Centers and Institutes by Subject "seating policies"
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Customer Satisfaction with Seating Policies in Casual-Dining Restaurants (2007-11-01)Restaurant guests prefer the control that making reservations gives them, according to a survey conducted at Cornell University. The survey tested three strategies for managing demand in casual restaurants, namely, accepting ...
Perceived Fairness of Restaurant Waitlist-management Policies (2005-02-01)When a restaurant is full, its managers have to determine which of several tactics they will use to seat the customers who are waiting in line for a table. The waiting guests generally might expect that the restaurant would ...