Now showing items 97-116 of 506

    • Competitive Hotel Pricing in Europe: An Exploration of Strategic Positioning 

      Enz, Cathy A.; Canina, Linda; van der Rest, Jean-Pierre (2015-02-01)
      This study explores the effects of competitor pricing levels on relative revenue on a sample of over 4,000 hotels in Europe over a ten-year period (2004–2013). Hotels in this European sample, which included both independent ...
    • Competitive Hotel Pricing in Uncertain Times 

      Enz, Cathy A.; Canina, Linda; Lomanno, Mark (2009-06-01)
      This analysis of the pricing (ADR), demand (occupancy), and revenue (RevPAR) dynamics in the U.S. hotel industry for the period 2001 through 2007 demonstrates the potentially negative consequences of attempting to maintain ...
    • Complaint Communication: How Complaint Severity and Service Recovery Influence Guests’ Preferences and Attitudes 

      Susskind, Alex M. (2008-04-01)
      A survey of 802 travelers found a connection between the mechanism that restaurant guests use to voice complaints and the nature and severity of the problems that motivate those complaints. Guests bring the most severe ...
    • Connecting Customer Value to Social Media Strategies: Focus on India 

      Verma, Rohit; Gupta, Ramit; Denison, Jon (2012-06-01)
      Hospitality brand managers are well aware that creating customer value is a key aspect of brand management. For hotel operators in India, the internet and social media are newly emerging issues that are inextricably related ...
    • Consumer Perceptions of Restaurant Delivery Fees 

      Kimes, Sheryl; Chen, Chaoqun (2021-03-11)
      As a substantial number of restaurants have implemented pickup and delivery as a large part of their business, restaurant operators must consider customers’ reactions to the structure of pickup and delivery charges. To ...
    • Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning 

      Williams, Kimberly (2014-03-01)
      As magnetic resonance studies (fMRI) evolve, we will learn more about how the brain operates during consumer decision making. Until that time, social science research can assist with understanding consumers’ thought ...
    • Converging Towards Normalcy 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2022-01-20)
      Hotel prices continue to converge toward pre-pandemic levels. Gains posted were smaller relative to the previous quarter but higher year over year. Hotels in both gateway and non-gateway cities continue to exhibit positive ...
    • Cornell Institute for Healthy Futures Takes Holistic View of Health 

      Cornell Institute for Healthy Futures (2016-07-22)
      To address modern health care challenges, the College of Human Ecology and the School of Hotel Administration (SHA) have formed the Cornell Institute for Healthy Futures (CIHF), believed to be the world’s first academic ...
    • Cornell Real Estate Market Indices 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2012-04-01)
      In this report, we introduce three new metrics to monitor real estate activity in the hotel market, as measured by transaction prices. The large hotel index records sales of hotels equal to or greater than $10 million, ...
    • CPF Living CEO John Rijos on the Intersection of Senior Living and Hospitality 

      Cornell Institute for Healthy Futures (2017-02-16)
      The Cornell Institute for Healthy Futures conducted an in-depth interview with John P. Rijos '75, co-founder and operating partner of Chicago Pacific Founders. John is also chairman and chief executive officer of CPF Living ...
    • Creating Value for Women Business Travelers: Focusing on Emotional Outcomes 

      Brownell, Judi (2011-06-01)
      Given the dramatic increase in women business travelers, addressing the needs of this market segment has become increasingly critical for hotel companies. While previous research has attempted to identify the specific items ...
    • Creative Capital: Financing Hotels via EB-5 

      Mahmoodi, Arian; deRoos, Jan A. (2015-08-01)
      Administered by the United States Citizenship and Immigration Service (USCIS), the EB-5 program (Employment-Based Immigration, Fifth Preference) allows foreign nationals to invest as little as $500,000 or as much as $1 ...
    • Critical Issues for Industry and Educators 

      Withiam, Glenn (2013-01-01)
      In a concentrated two-day period, the Cornell Hospitality Research Summit 2012 produced over 80 presentations on a wide variety of hospitality-related subjects, all focused on critical issues for the hospitality industry. ...
    • Crowdfunding for Hospitality Ventures 

      Belavina, Elena (2020-08-04)
      Crowdfunding can raise funds in the absence of traditional financing sources. This research brief provides guidance on the effective use of crowdfunding by hospitality entrepreneurs. Our research (Belavina et al. 2020) ...
    • Cuba’s Future Hospitality and Tourism Business: Opportunities and Obstacles 

      Thomas, John H.; Kitterlin-Lynch, Miranda; Lorenzo Del Valle, Daymaris (2015-08-01)
      The resumption of diplomatic relations between the United States and Cuba opens the prospect of a tourist boom to the Caribbean’s largest island. Cuba has many advantages to support investment, as the island is rich in ...
    • Customer Engagement: The Key to Long-term Loyalty and Impact 

      Anderson, Christopher; Han, Saram (2021-02-01)
      In today’s physically separated world of hospitality, engagement and interaction between hoteliers and guests are taking new forms but are still as critical as ever. In a series of studies using data from a well-known hotel ...
    • Customer Loyalty: A New Look at the Benefits of Improving Segmentation Efforts with Rewards Programs 

      Voorhees, Clay; McCall, Michael; Calantone, Roger (2011-05-02)
      Reward programs continue to proliferate nearly three decades after American Airlines launched the modern day customer reward program in 1981. Due to rapid growth in these programs in the hospitality sector, it appears that ...
    • Customer Perceptions of Electronic Food Ordering 

      Kimes, Sheryl E. (2011-05-01)
      A survey of 470 internet users found that slightly under half of them have ordered food online by mobile app, or with a text message. The chief reason for electronic ordering given by those have ordered (users) is that ...
    • Customer Preferences for Restaurant Brands, Cuisine, and Food Court Configurations in Shopping Centers 

      Taylor, Wayne J.; Verma, Rohit (2010-01-02)
      An analysis of the mall restaurant preferences of a national sample of 1,737 U.S. residents sheds light on how to configure mall food service and demonstrates how local malls can determine what their particular market ...
    • Customer Preferences for Restaurant Technology Innovations 

      Dixon, Michael; Kimes, Sheryl E.; Verma, Rohit (2009-04-02)
      When restaurateurs evaluate whether to adopt technology-based service innovations, they must consider not only the costs and benefits of that technology, but also customers’ reactions to the procedural changes accompanying ...