Now showing items 366-385 of 508

    • Second Quarter 2017: Positive Momentum Continues: A New Price High Reached 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2017-08-01)
      Our moving average trendlines, supported by our Standardized Unexpected Price (SUP) performance metrics, indicate not only positive price momentum but also that a statistically significant new high has been reached this ...
    • Second Quarter 2018: Is It Still "Hot" This Summer? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2018-07-01)
      Hotels in gateway cities continue to shine, rising 11.6 percent year over year compared to a 1.2-percent gain for hotels in non-gateway cities. Hotel operating performance scaled by price is still in the black based on ...
    • Second Quarter 2019: Gradual Hotel Slowdown: Has the Party Ended? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2019-07-01)
      In this issue, we introduce our new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, ...
    • Second Quarter 2020: Are All Crises the Same? 

      Liu, Crocker; Nowak, Adam; White, Robert, Jr. (2020-07-24)
      Although the Great Recession is useful in offering insights into how hotel performance might fare during a crisis, we show that the current crisis is much worse in terms of risk and the loss of relative wealth. Not ...
    • Second Quarter 2021: Are We There Yet? 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-07-15)
      United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet. Prices of ...
    • Segmenting Hotel Customers Based on the Technology Readiness Index 

      Verma, Rohit; Victorino, Liana; Karniouchina, Kate; Feickert, Julie (2007-09-02)
      The extent to which hotel guests accept and use technology both during a hotel stay and on their own can be a useful means of segmenting guests. One excellent mechanism for establishing segments based on customers' inclination ...
    • seniority_list: A Tool to Address the Challenge of Airline Mergers and Labor Integration 

      Davison, Robert; Rogers, Sean Edmund (2017-05-24)
      Integrating employee groups from separate firms into a combined, well-functioning workforce presents one of the most difficult challenges in a corporate merger. This has particularly been the case in the recent airline ...
    • Service Scripting and Authenticity: Insights for the Hospitality Industry 

      Victorino, Liana; Bolinger, Alexander; Verma, Rohit (2012-10-01)
      Customers in hotels and restaurants can quickly discern when an employee is following a service script. The customer’s reaction to that script depends in part on the nature of the service transaction, but also on how ...
    • Service Scripting: A Customer’s Perspective of Quality and Performance 

      Victorino, Liana; Verma, Rohit; Wardell, Don (2008-12-01)
      Many hospitality services are scripted, under the theory that scripts are an efficient method of ensuring a consistent level of service quality. However, few empirical studies have examined how the use of scripts affects ...
    • ServiceSimulator v1.19 

      Thompson, Gary (2011-10-01)
      ServiceSimulator was designed as a free tool for modeling service operations. In addition to the simulator itself, the tool includes seven sample files which correspond to seven sample problems that involve how to address ...
    • Setting Room Rates on Priceline: How to Optimize Expected Hotel Revenue 

      Anderson, Chris (2008-02-02)
      This report and tool combination develops a novel approach to set prices on Priceline.com to maximize revenues received from releasing rooms to Priceline. When setting rates on Priceline, hotel properties face a straightforward ...
    • Shifting Loyalties: Where Has All the Love Gone? 

      Corda, Carolyn (2022-03-16)
      It’s no secret that the consumers’ connection to their preferred brand has frayed during the pandemic-driven downturn in travel. PwC conducted a survey in 2020 which found that 41% of consumers are likely to switch hotels, ...
    • Short-Term Liquidity Measures for Restaurant Firms: Static Measures Don't Tell the Full Story 

      Canina, Linda; Carvell, Steven A. (2007-08-01)
      Although most analysts apply static measures such as the current ratio or the quick ratio to assess a firm's short-term liquidity, a separate calculation of dynamic integrative measures can tell a completely different story ...
    • Short-term Trading in Long-term Funds: Implications for Financial Managers 

      Moulton, Pamela (2016-10-14)
      Most hospitality firms do not consider managing stock portfolios to be a main part of their operations. They are in the service business, using their real assets and the services provided by employees to create valuable ...
    • Show Me What You See, Tell Me What You Think: Using Eye Tracking for Hospitality Research 

      Robson, Stephani K. A.; Noone, Breffni (2014-09-01)
      Identifying precisely what consumers are looking at (and by implication what they are thinking) when they consider a web page, an image, or a hospitality environment could provide tremendous insights to the hospitality ...
    • Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators 

      LaTour, Kathryn; Brant, Ana (2021-09-29)
      Social listening involves using the information customers post publicly to better personalize their experience. But distinguishing the messages that matter (and responding to them promptly and effectively) is not easy—with ...
    • Social Media and the Hospitality Industry: Holding the Tiger by the Tail 

      Withiam, Glenn (2011-03-01)
      Hospitality industry executives and managers have been scrambling to work through the ever-shifting maze of social media, with a goal of staying in greater touch with customers, strengthening brands, and improving sales. ...
    • Social Media Use in the Restaurant Industry: A Work in Progress 

      Needles, Abigail; Thompson, Gary M. (2013-05-02)
      A survey of 166 restaurant managers reveals a mixed picture in their use of social media and its impact on operations. Although many restaurants are using social media, the study found that many restaurateurs lack well-defined ...
    • Strategic Management Practices Help Hospitals Get the Most from Volunteers 

      Rogers, Sean (2017-02-14)
      Hospital administrators are facing twin challenges with regard to their volunteers—a generational change that may mean fewer volunteer hours in the future, and the need to set strategies to manage and recognize the value ...
    • Strategic Pricing in European Hotels: 2006–2009 

      Enz, Cathy A.; Canina, Linda; Lomanno, Mark (2010-03-01)
      This paper examines the pricing, demand (occupancy), and revenue (RevPAR) dynamics for European hotels for the period 2006 through 2009. The results of this four-year study reveal that in both good times (2006–2007) and ...