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Browsing Centers and Institutes by Title
Now showing items 269-288 of 508
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Jamie Huffcut on Complexities of the Hospital Design Process
(2017-02-16)The Cornell Institute for Healthy Futures conducted an in-depth interview with Jamie Huffcut, Health & Wellness Practice Leader at Gensler, after she participated in the panel, "The Transdisciplinary Future of Design—Opportunities ... -
JD Power/SITE Foundation Incentive Travel Survey 2016
(2017-12-01)Incentive travel is a multi-billion dollar segment of the travel industry that continues to grow. This white paper outlines the findings from the 2016 JD Power/SITE Foundation survey on incentive travel buyers and sellers, ... -
Key Elements in Service Innovation:Insights for the Hospitality Industry
(2008-11-01)For the hospitality industry, innovation is the oxygen that keeps concepts fresh and which attracts new customers, as well as encourages repeat customers. Although innovation requires creative thinking, coming up with a ... -
Key Issues of Concern for Food-service Managers
(2003-01-02)In a time of economic stagnation and international turbulence, the United States food-service industry finds itself struggling with long-term problems that can only be magnified by the current environment. While it would ... -
Key Issues of Concern in the Lodging Industry: What Worries Managers
(2009-03-01)Human resources management is the most troubling issue of concern to managers and executives in the lodging industry worldwide, according to a survey of 243 managers taken during 2008. The study identified a common set of ... -
Leaving Talent on the Table? The Importance of Developing and Retaining Women Leaders
(2018-03-25)[Excerpt] While it’s been twenty years since McKinsey & Co. first coined the term ‘War for Talent’, many companies continue the fight to attract and retain the best and brightest. In an increasingly dynamic and competitive ... -
Leveraging Bike-Share Systems to Improve Guest Experiences and Attract Tourists
(2019-01-01)Bike-share systems have become a popular method for traveling within a city, and they are rapidly growing in many cities around the world, including New York, Paris, and Shanghai. This rapid growth allows tourists to explore ... -
List Price Information in the Negotiation of Commercial Real Estate Transactions: Is Silence Golden?
(2012-06-10)This study examines the use (and non-use) of list price information in the process of marketing commercial real estate. As far as we are aware, this has not been addressed in the literature. While housing market research ... -
Living with Terminal Capitalization Rates: A Look at Real Estate Valuation Model Parameter Setting
(2011-04-10)This paper examines assumptions about future prices used in real estate applications of DCF models. We confirm both the widespread reliance on an ad hoc rule of increasing period-zero capitalization rates by 50 to 100 basis ... -
Living without OTAs–A Summary of the Performance Impacts Resulting from the OTA Delisting of Columbus, Georgia
(2018-02-01)A four-year period during which hotels in Columbus, Georgia, were delisted by online travel agencies—and subsequently relisted—created a natural experiment that allows comparison of hotel performance before, during, and ... -
Lodging Demand for Urban Hotels in Major Metropolitan Markets
(2003-01-03)Hotel demand in large urban markets does respond to changes in income, but that demand is relatively inelastic, according to an analysis of 22 top metropolitan areas in the United States. The analysis, made possible through ... -
Looking Under the Hood: The Catalysts of Hotel Credit Spreads
(2015-03-02)The interest-rate spread (or credit spread) between hotel loans and office building loans is an effective predictor of the relative change in delinquency for hotel loans, as explained in a prior report, “A New Canary for ... -
Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction
(2013-09-01)With the global expansion of the hotel industry and greater mobility of international travelers, awareness of international differences in guests’ attitudes about their travel experiences is important. As a consequence, ... -
Low-price Guarantees: How Hotel Companies Can Get It Right
(2005-09-01)With the growth of the internet, the increase in the volume of online bookings has altered and multiplied the hotel industry's distribution channels. While this growth has driven up the profits of online travel agencies, ... -
Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry
(2010-07-01)Despite the conventional wisdom that measuring customer satisfaction makes good business sense, there is a small but growing point of view that such measurements provide little or no actionable information to drive business ... -
Making IT Matter: A Manager’s Guide to Creating and Sustaining Competitive Advantage with Information Systems
(2004-11-01)Some industry observers have suggested that information technology (IT) has lost its ability to be a strategic resource for modern organizations. However, such examples as Harrah’s and Ritz-Carlton present evidence to the ... -
Making the Most of Priceline’s Name-Your-Own-Price Channel
(2010-09-01)As part of their room sales strategy, many hotels make rooms available at reduced rates through such websites as Priceline.com. Priceline’s Name-Your-Own-Price application allows consumers to bid on hotel rooms with certain ... -
Managing a Wine Cellar Using a Spreadsheet
(2020-09-29)Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar. The primary ... -
Managing a Wine Cellar Using a Spreadsheet 2.0
(2009-05-02)Using examples from a new Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar to manage a wine cellar. If one is disciplined ... -
Managing Context to Improve Cruise Line Service Relationships
(2014-12-01)Interactions between customers and service employees have a strong influence on customers’ perceptions of service quality and their overall satisfaction. During service encounters, both physical and social dimensions of ...
