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Browsing Centers and Institutes by Title
Now showing items 21-40 of 506
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A Consumer's View of Restaurant Reservations Policies
(2008-01-01)Restaurant customers view reservations as a form of contract, according to a survey of 1,230 frequent diners. The self-selected respondents to the survey had little patience for restaurants that fail to have tables ready, ... -
A Contemporary Model for Human Resources
(2002-01-07)The human-resources model used by many hospitality firms centralizes HR functions in the human-resources department. One consequence of such centralization is that inefficiencies arise because HR decisions are being made ... -
A Glimpse into the Future of Work
(2018-03-11)[Excerpt] In this Instagram age of texts and tweets, it should come as no surprise that the most important and complex workplace challenge facing CEOs and CHROs is neatly summarized by the acronym ‘FoW’. Forget YOLO, FOMO ... -
A Location-Planning Decision-Support Tool for Tradeshows and Conventions
(2015-01-01)This report introduces a strategic decision-support tool for location planning in tradeshows and conventions. This decision support tool is based on a multi-year research project that examined tradeshow participants ... -
A New Method for Measuring Housekeeping Performance Consistency
(2006-09-01)While the importance of housekeepers' task performance (i.e., cleaning) is undeniable, little research has been devoted to developing metrics to evaluate housekeepers' performance. This CHR report describes a pilot study ... -
A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback
(2006-03-01)Executive Summary: Although written surveys have their place in determining how guests view a particular hotel, a graphic-based approach gives them a chance to show rather than just tell hoteliers what is important. One ... -
A Quick and Easy Approach to Financial Fraud Detection
(2018-12-01)[Excerpt] Financial fraud is a significant cost in the hospitality industry. According to the Report to the Nations on Occupational Fraud and Abuse, the typical organization loses 5 percent of its annual revenues to fraud. ... -
Accurately Estimating Time-Based Restaurant Revenues Using Revenue per Available Seat-Hour
(2008-05-01)By calculating revenue per available seat-hour, or RevPASH, restaurant managers can implement revenue management approaches to build their restaurant’s profitability. The key to making this work is the appropriate calculation ... -
Adopting the Code: Human Trafficking and the Hospitality Industry
(2015-10-01)Human trafficking generally and child exploitation in particular is a global problem. While hard data are difficult to obtain in detail due to many unreported and underreported cases, the International Labor Organization ... -
An Analysis of Bordeaux Wine Ratings, 1970-2005: Implications for the Existing Classification of the Médoc and Graves
(2008-06-02)The French châteaux producing Bordeaux wines were classified in 1855, creating a taxonomy that continues in force to the present day. An analysis of the ratings of vintages from 1970 to 2005 from three popular rating ... -
An Analysis of Data Regarding Public Private Partnerships to Encourage Hotel Development in the United States
(2014-08-06)In recent decades, communities in the United States have increasingly turned to public private partnerships, also known as PPPs or P3s, to encourage development of large convention headquarter hotels. Under such arrangements ... -
An Examination of Guest Complaints and Complaint Communication Channels: The Medium Does Matter!
(2006-11-01)In this study guests of casual-dining restaurants were asked to report how they preferred to complain about service failures they experienced while dining. Guests who reported higher levels of frustration, a higher propensity ... -
An Examination of Internet Intermediaries and Hotel Loyalty Programs: How Will Guests Get their Points?
(2006-04-01)Competitive forces have made loyalty programs a key point of contention between hotel chains and the online intermediaries that sell hotel rooms using a merchant model. Hotel companies would prefer not to award points for ... -
An Examination of Revenue Management in Relation to Hotels' Pricing Strategies
(2005-04-01)Most hotels in the United States use revenue management, regardless of their pricing strategy relative to their competitive set. However, revenue management is executed more closely on average by hotels that price above ... -
Annual Report 2016: Cornell Institute for Healthy Futures
(2016-01-01)We are pleased to present the Annual Report for the Cornell Institute for Healthy Futures (CIHF) which was established on July 1st 2015. The institute was officially inaugurated on November 2, 2015. Thanks to the overwhelmingly ... -
Annual Report 2017: Innovating across Health, Hospitality, and Design
(2017-08-01)We are pleased to present the Cornell Institute for Healthy Futures’ second Annual Report. The 2016-17 academic year was an exciting and busy one as we hosted the first Cornell Hospitality, Health and Design Symposium—In ... -
Annual Report 2018: Innovating across Health, Hospitality, and Design
(2018-01-01)[Excerpt] Some wise person once said that “time flies when you are having fun." This has definitely been the case for me serving as the Executive Director of Cornell Institute for Healthy Futures since July 2015 (with the ... -
Arbitration: A Positive Employment Tool and Potential Antidote to Class Actions
(2014-03-04)The use of arbitration for employment and other workplace disputes has been the topic of much controversy. In examining various aspects of arbitration, this paper proposes arbitration as a fair and appropriate process for ... -
Arbitration: A Positive Employment Tool and Potential Antidote to Class Actions
(2014-03-01)More than two years have elapsed since employers let out a sigh of relief when the Supreme Court overturned the 9th Circuit decision in Wal-Mart v. Dukes and decertified the class of plaintiffs suing Wal-Mart, the nation’s ... -
Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry
(2014-01-01)Two groups of independent hotels experienced an average 50-percent increase in annual revenue when customers joined their loyalty programs, almost entirely due to increased patronage. These guests were already the hotels’ ...
