Now showing items 190-209 of 506

    • Fostering Service Excellence through Listening: What Hospitality Managers Need to Know 

      Brownell, Judi (2009-04-01)
      Amid the “noise” created by increased use of computers and other technology, the ability to listen takes on increasing importance for hospitality employees. Listening is essential in the course of delivering personal, ...
    • Fourth Quarter 2012: Price Growth Is Moderating: A Return to Normalcy? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2013-01-01)
      The Cornell Hotel Indices reveal that the hotel industry is continuing to experience positive price momentum for small hotels, with a moderating of prices for larger hotels. Consistent with this weakening in the price for ...
    • Fourth Quarter 2013: Flight to Quality: Big Trumps Small 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2014-01-01)
      A new hotel investment performance metric is introduced. Starting with this issue, we will apply our new economic value added (EVA) indicator as a barometer of hotel investment performance. Complete details of how to use ...
    • Fourth Quarter 2014: Ending 2014 in the Black: Introducing the SUP Performance Metric 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2015-01-01)
      The borrowing cost of debt financing continues to remain stable while equity financing continues to remain relatively cheap. We expect prices for large hotel properties to remain flat, but prices for small hotel properties ...
    • Fourth Quarter 2015: Large Hotels Have Lost Momentum— Small Hotels Still Going Strong 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2016-01-15)
      Although the price of large hotels has declined, small hotels continue to experience positive momentum, based on our Standardized Unexpected Price (SUP) metric. Hotel investment based on operating performance is back in ...
    • Fourth Quarter 2016: Hotels Are Getting Costlier to Finance 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2017-01-20)
      Our Standardized Unexpected Price (SUP) metric continued to show positive momentum in the price of large hotels with continued decline in the price of small hotels. Costlier financing for hotels is occurring due in part ...
    • Fourth Quarter 2017: Smaller Hotels Finish Strong; Larger Hotels Lag 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. (2018-01-01)
      Hotel performance is still in the black based on economic value analysis (EVA), although returns still exceed borrowing costs (for debt). The narrowing of the spread between the cap rate and cost of debt suggests that deals ...
    • Fourth Quarter 2018: “David” Hotels Continue to Dominate the “Goliaths” 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2019-01-01)
      Hotels in gateway cities continue to shine, with prices rising 25 percent year over year, compared to an 8-percent rise for hotels in non-gateway cities. Hotel financial performance is still breakeven, with operating profit ...
    • Fourth Quarter 2019: 2019 Ends on a Whimper 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2020-01-01)
      Onlyhotels in the New England region, and to a lesser extent the Midwest region, experienced a positive price momentum this quarter, although both regions suffered poor performance from a year-over-year perspective. Hotels ...
    • Frequency Strategies and Double Jeopardy in Marketing: The Pitfall of Relying on Loyalty Programs 

      Lynn, Michael (2008-07-01)
      Domestic airlines’ reliance on frequent flier programs to improve sales is called into question by the double jeopardy effect. Data on airline travel from D.K. Shifflet indicate that small domestic airlines suffer from ...
    • Fresh Thinking about the Box 

      Dev, Chekitan S.; Withiam, Glenn (2011-06-01)
      Brands have become the central organizing principle for most hospitality organizations, guiding every decision and every action. They make up a large part of the market value of many successful companies. While making money ...
    • FRESH: A Food-service Sustainability Rating for Hospitality Sector Events 

      Pirani, Sanaa I.; Arafat, Hassan; Thompson, Gary (2016-09-28)
      This report presents a metric called FRESH (for Foodservice Impact Rating for Environmentally Sustainable Hospitality Events). FRESH can be used to evaluate the performance of any foodservice meal period or event in the ...
    • From Concept to Impact: Beginning with the End in Mind Highlights of the 2015 Cornell Hospitality Entrepreneurship Roundtable 

      Olsen, Mona Anita; McDarby, Kelly; Park, Joanne Jihwan (2015-05-01)
      Among the many topics that directly affect entrepreneurs’ success are these five: franchising, funding, technology, opportunity recognition, and legal arrangements. The inaugural roundtable convened by The Leland C. and ...
    • A Glimmer of Hope Amidst a Hemorrhage 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-01-20)
      Prices of hotels along the east coast continue to drop, although the rate of decline has moderated. Hotels on the west coast enjoyed positive price momentum, both on a quarter-over-quarter or year-over-year basis. Hotels ...
    • Groundedness: Connecting Consumers with Place, People, and Past 

      Wrolstad, Jay (2022-04-19)
      Our fast-paced world keeps picking up speed, with digitization, globalization and mobility recognized widely as signs of progress and innovation—yet for many there is a growing desire to take a step back, catch their breath ...
    • Guide to Using the Free Rent Calculator 

      Liu, Peng; Su, Luoyi; deRoos, Jan A. (2014-02-01)
      In this step-by-step guide, we show you how to use the Free Rent Calculator, which provides an accurate, visual means to quantify the impact of concessions in commercial leases based on the market conditions and landlord’s ...
    • Have Minimum Wage Increases Hurt the Restaurant Industry? The Evidence Says No! 

      Lynn, Michael; Boone, Christopher (2015-12-16)
      Federal, state, and local laws in the U.S. specify the minimum wages to be paid in their jurisdictions. Recent years have seen an increased interest among many in raising those minimum wages, and there has been some movement ...
    • High-Tech, High-Touch: Highlights from the 2016 Entrepreneurship Roundtable 

      Olsen, Mona Anita Kristiansen; Blumenfeld, Jennifer (2016-11-08)
      More than two-dozen industry leaders met in Ithaca in April 2016 for the second annual Technology Entrepreneurship Roundtable hosted by the Center for Hospitality Research (CHR) at Cornell University’s School of Hotel ...
    • Highlights from the 2016 Sustainable and Social Entrepreneurship Enterprises Roundtable 

      Varney, Jeanne (2016-07-27)
      The April 2016 Sustainable and Social Entrepreneurship Enterprises roundtable brought together over 20 faculty, students, and leaders and entrepreneurs from a wide variety of mission-driven enterprises that focus on ...
    • Hospitality Business Models Confront the Future of Meetings 

      Lock, Howard; Macaulay, James (2010-06-01)
      Economic recovery has been slow to reach many parts of the global hospitality sector, and one of the most sluggish areas to improve has been the meetings and association business. Even as business activity resumes, the ...