Browsing Centers and Institutes by Title

Now showing items 497-516 of 518

    • “What Do Commercial Real Estate Price Indices Really Measure?” 

      Boudry, Walter I.; Coulson, N. Edward; Kallberg, Jarl G.; Liu, Crocker H. (2012-06-11)
      Commercial real estate indices play an important role in performance evaluation and overall investment strategy. However, the issue of how representative they are of the price appreciation on individual commercial real ...

    • What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities 

      Dev, Chekitan S.; Hamilton, Rebecca W.; Rust, Roland T.; Valenti, Matthew V. (2018-09-01)
      Hotels provide a lengthy menu of amenities based on the (largely accurate) perception that guests want those amenities and claim they will use them. While many guests do exactly that, a substantial percentage will “overpredict” ...

    • What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews 

      Han, Hyun Jeong “Spring”; Mankad, Shawn; Gavirneni, Nagesh; Verma, Rohit (2016-02-09)
      Hotel ratings do not tell the full story of how guests view a hotel, according to an analysis of the text of 5,830 reviews covering 57 hotels in Moscow, Russia. The study found, for instance, that negative comments have a ...

    • What is a Gateway City?: A Hotel Market Perspective 

      Corgel, Jack (2012-04-01)
      The United States Office of Management and Budget designates 366 American cities as metropolitan statistical areas (MSAs).2 Fifty of these 366 MSAs contain the majority of the nation’s hotel rooms. For purposes of investing ...

    • What is common among return anomalies? Evidence from insider trading decisions 

      Ma, Qingzhong; Ukhov, Andrey D. (2012-12-12)
      Conventional wisdom suggests that insiders buy shares on positive, and sell on negative, information. Under regulations of insider trading, however, insiders keep silent while possessing extreme information. We find that ...

    • What Matters Most to Your Guests: An Exploratory Study of Online Reviews 

      Zhang, Jie J.; Verma, Rohit (2017-02-13)
      An examination of over 95,000 reviews and ratings for 99 independent, high-end hotels and resorts highlights the importance of the hotel industry’s core product, namely, consistently excellent service supporting a comfortable, ...

    • What Message Does Your Conduct Send? Building Integrity to Boost Your Leadership Effectiveness 

      Simons, Tony (2014-12-03)
      A suite of studies demonstrates the importance of managers’ acting in keeping with their verbalized commitments and stated beliefs. While this seems to be a logical proposition, the studies explained in this paper demonstrate ...

    • What’s Next in Loyalty Programs: Highlights of the 2014 Cornell Loyalty Program Management Roundtable 

      McCall, Michael (2015-04-01)
      Loyalty programs have hit the maturity stage in the hospitality industries,” stated loyalty roundtable chair Michael McCall, as he opened the first session, “and many firms are now struggling to demonstrate the return on ...

    • When Rules Are Made to Be Broken: The Case of Sexual Harassment Law 

      Sherwyn, David S.; Menillo, Nicholas F.; Eigen, Zev J. (2017-01-19)
      Judicial holdings regarding sexual harassment actions have put judges who want to ensure what they view as a just outcome in the awkward position of having to choose between following precedent or “breaking the rules.” ...

    • When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03 

      Kwortnik, Robert J. Jr. (2004-03-01)
      When power failed late in the afternoon of August 14, 2003, hotels in the northeastern United States and southern Canada were left without electricity for as long as two days. To assess the lodging industry's response to ...

    • Who Are My Employees? 

      Bressan, Paul L.; Seroussi, Ruth L.; BuchalterNemer (2015-11-01)
      The legal landscape for employers is changing. Led by the National Labor Relations Board (the “NLRB”), there is a growing trend to hold employers accountable, not only for their own employees, but also for the employees ...

    • Who’s Next? An Analysis of Lodging Industry Acquisitions 

      Ma, Qingzhong; Liu, Peng (2010-07-01)
      The years 2004 through 2007 witnessed a rush of takeover deals in the lodging industry, in which numerous publicly traded hotel companies and hotel real estate investment trusts (REITs) were acquired—mostly by private ...

    • Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels 

      Thompson, Gary M. Ph.D; Failmezger, Alexandra (2005-01-02)
      As hotel chains and their would-be guests confront the plethora of electronic distribution channels, they face a complex picture of rates and availability of hotel rooms. In an attempt to sort out which channels offer ...

    • Why Discounting Doesn't Work: A Hotel Pricing Update 

      Canina, Linda; Enz, Cathy A.; Lomanno, Mark (2006-03-01)
      The long-running debate over whether hotels should discount room rates to boost financial performance becomes particularly contentious during tough economic times. The results reported in this study show that discounting ...

    • Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors 

      Enz, Cathy A. Ph.D; Canina, Linda; Lomanno, Mark (2004-08-01)
      The long-running debate over whether hotels should discount room rates to boost financial performance becomes particularly contentious during tough economic times. The results reported in this study show that discounting ...

    • Why Trust Matters in Top Management Teams: Keeping Conflict Constructive 

      Simons, Tony; Peterson, Randall (2007-10-01)
      People who study conflict in decision making groups divide group conflict into that based on issue-focused controversy and conflict arising from personal tensions or grudges. While issue-based controversy is typically ...

    • Wine Cellar Management Tool, Version 3.1.0. 

      Thompson, Gary (2016-04-06)
      Version 3 of the Wine Cellar Management Tool incorporates six years of experience in using this spreadsheet-based application, which is designed to assist a wine owner in tracking the status of bottles being cellared. By ...

    • Wine List Characteristics Associated with Greater Wine Sales 

      Yang, Sybil S.; Lynn, Michael (2009-07-01)
      Wine lists can be powerful merchandising tools that should be thoughtfully designed. Restaurant operators and observers have offered many suggestions regarding how to present a wine list to improve sales, but few direct ...

    • Word-of-Mouth Communication in the Hospitality Industry 

      Lindberg-Repo, Kirsti (2001-01-02)
      This article presents the results of an exploratory study in the hospitality industry that aimed to develop a new framework for understanding post-purchase word-of-mouth in the relationship context. New insights into ...

    • Workforce Scheduling: A Guide for the Hospitality Industry 

      Thompson, Gary M. (2004-04-02)
      Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ...