Now showing items 1-3 of 3

    • Continued Relevance of “Factors Driving Meeting Effectiveness” 

      Hinkin, Timothy R.; Tracey, J. Bruce (2003-10-01)
      [Excerpt] In 1997 we were approached by the directors of the International Association of Conference Centers (IACC) who asked us to conduct a study to determine whether conference centers were better than hotels for ...
    • Safeguarding Service: Emergency Preparedness Essentials 

      Kwortnik, Robert J. Jr. (2004-09-01)
      This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid.
    • The Service Imperative: Factors Driving Meeting Effectiveness 

      Hinkin, Timothy R.; Tracey, J. Bruce (2003-10-01)
      [Excerpt] American businesses spent over $100 billion in 1997 on business meetings, conferences, and training programs. To meet this demand, hotels and conference centers have made large investments in developing and ...