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Browsing School of Hotel Administration by Title
Now showing items 1413-1432 of 2024
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Safeguarding Hospitality Service When the Unexpected Happens: Lessons Learned from the Blackout of ‘03
(2005-02-01)The blackout of '03 took many hoteliers in the northeastern United States and Canada largely by surprise. Hotel managers found themselves scrambling to serve guests overnight in darkened hotels, many of which did not have ... -
Safeguarding Service: Emergency Preparedness Essentials
(2004-09-01)This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid. -
Safeguarding Your Customers: The Guest's View of Hotel Security
(2006-08-01)A study of 930 hotel guests found relatively high acceptance of certain security measures, along with a willingness to pay extra for some of them. In particular, respondents were favorable to security cameras and requiring ... -
Safety and Security in U.S. Hotels
(2009-08-02)An investigation of the physical attributes or features that signal safety and security in a sample of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price ... -
Same-Sex Sexual Harassment: How the "Equal Opportunity Harasser" Became a Legitimate Defense
(2000-12-01)This article provides a quick history of sexual-harassment law and looks at the appellate-court opinions that came before the U.S. Supreme Court ruling in a same-sex sexual-harassment case. That latter decision has given ... -
Saving the Bed from the Fed
(2012-07-01)We estimate the reaction of the United States hotel and restaurant industries to the monetary policy actions of the U.S. Federal Reserve. We find that a portfolio of hotel industry stocks react strongly to unexpected changes ... -
Scale Construction: Developing Reliable and Valid Measurement Instruments
(1997-01-01)The purpose of this paper is to describe the process for developing reliable and valid measurement instruments that can be used in any hospitality industry field research setting. Many instances exist in which the researcher ... -
Scarcity Effects on Desirability: Mediated by Assumed Expensiveness?
(1989-01-01)Traditional micro-economic theory assumes that consumer preferences are independent of market forces like supply, demand, and price. However, this assumption is inconsistent with psychological research on commodity theory ... -
Scarcity Effects on Value: A Quantitative Review of the Commodity Theory Literature
(1991-01-01)Commodity theory (Brock, 1968) deals with the psychological effects of scarcity. According to the theory, scarcity enhances the value (or desirability) of anything that can be possessed, is useful to its possessor, and is ... -
Scarcity’s Enhancement of Desirability: The Role of Naive Economic Theories
(1992-01-01)According to psychological research, scarcity increases an object's desirability. Although inconsistent with the assumptions of formal economic theory, this effect of scarcity may be attributable to people's naive (or ... -
Scenes From a Restaurant: Privacy Regulation in Stressful Situations
(2008-01-01)Stress results when an individual has less control over an environment or a situation than is desired. One way of regaining control and reducing stress is to regulate privacy by screening the self from spatial, visual or ... -
SchedulExpert: Scheduling Courses in the Cornell University School of Hotel Administration
(2002-11-01)A major curriculum review in the School of Hotel Administration at Cornell University revealed that course scheduling was a major problem for the school. We devised a methodology to improve the system and developed a ... -
Scheduling Workforce Relief Breaks In Advance Versus In Real-Time
(2007-08-01)This paper focuses upon employee rest breaks, or reliefs, in workforce scheduling. Historically, the workforce scheduling literature has largely ignored reliefs, as less than 18% of the 64 papers we surveyed scheduled ... -
Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality
(2012-06-01)This study examines the effect that verbal scripts have on customer perceived service quality for two distinct service process types. We designed a video experiment that varied the level of verbal scripting for standardized ... -
Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect
(2011-04-01)Replicating and expanding an earlier study, this report confirms and quantifies the so-called billboard effect that occurs when online travel agents (OTAs) include a particular hotel in their listings. An earlier study, ... -
Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Performance, and Age/Performance Relationships
(2003-01-01)Theoretical and empirical research suggests that job experience, organizational tenure, and age have non-linear relationships with performance. Considered simultaneously, there should exist an inverted U-shaped relationship ... -
Seating Charts that Work: 6 Common Dining Room Floor Plan Mistakes and How to Avoid Them
(2010-07-01)Having the wrong dining room layout can lead to poor service, unhappy guests, unproductive employees, and missed opportunities to maximize revenue. The author not only remembers the floor plans of restaurants she has ... -
Second Quarter 2012: The Trend Is Our Friend
(2012-08-01)The Cornell Hotel Indices reveal that the hotel industry has finally turned the corner with both large and small hotels participating in the price recovery. In our previous publication, we noted that prices for large hotel ... -
Second Quarter 2013: Where Are We in the Hotel Real Estate Cycle?
(2013-07-01)We introduce a new tool in this issue to gauge where hotel prices are heading based on past hotel real estate cycles. Mixed signals exist and depend on the benchmark used. Cycle analysis based on the hedonic index indicates ... -
Second Quarter 2014: Prices Rise as Expected, Moderate Price Growth Is Anticipated
(2014-07-01)Prices do reflect RevPAR. In the previous issue (2014Q1), we had revisited the year-over-year change in RevPAR relative to our Repeat Sale Index. Since we showed that the year-overyear change in RevPAR is a leading indicator ...
