Milkovich, George T.Sturman, Michael C.Hannon, John M.2020-09-122020-09-121994-04-014746726https://hdl.handle.net/1813/71630[Excerpt] The authors have conducted one of the few field studies designed to investigate the effects of an expert system on users' attitudes and decisions. It is the first study of the impact of expert systems in which employee benefits and employees are the subjects. Costs of design and development have been examined to offer a sense of what similar applications may cost.en-USRequired Publisher Statement: Formerly known as the American Compensation Association, WorldatWork has become the recognized global leader among human resources associations in compensation.expert systemshuman resourcesbenefitsdecision makingarticle