Beckert, JohnWalsh, Kate2020-09-122020-09-121991-12-016147581https://hdl.handle.net/1813/71920Emphasis on personal development, individual abilities, and achieving goals creates sharper employees, better managers, and superior guest service.en-USRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.personal developmentabilitygoalshospitality industryarticle