Lynn, Michael2020-09-102020-09-102004-04-016535261https://hdl.handle.net/1813/71089Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, which will improve service levels and reduce turnover.en-USRequired Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisherrestauranttippinggratuitiescustomer satisfactionarticle