Cornell Institute for Healthy Futures2020-09-162020-09-162017-07-0710648017https://hdl.handle.net/1813/72562Todd Evans, director, PricewaterhouseCoopers LLP, addresses the need for changing the culture of healthcare by drawing from the strengths of the hospitality industry and making people feel like they are guests in the healthcare system.en-USRequired Publisher Statement: © Cornell Institute for Healthy Futures. Reprinted with permission. All rights reserved.health carehospitalityTodd EvansPricewaterhouseCoopers LLPCornell Universityvideo/moving image