Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training

Tews, Michael J.Tracey, J. Bruce2020-09-122020-09-122009-05-017963936https://hdl.handle.net/1813/71885The purpose of this study was to examine the utility of using two posttraining interventions—self-coaching and upward feedback—to enhance the effectiveness of formal training on interpersonal skills for managers. Data from eighty-seven restaurant manager trainees demonstrated that both interventions were useful extensions to formal classroom training and appear to have substantial utility for helping managers develop and improve their interpersonal skills.en-USRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.posttraining interventionsinterpersonal skills trainingupward feedbackHelping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Trainingarticle