Sturman, Michael C.2020-09-122020-09-122002-10-014844451https://hdl.handle.net/1813/71851The effects of 9/11 extend from individuals' personal experiences and reactions to distortions in the industry's business patterns and, further, to company policies and government statutes.en-USRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.hospitalitysafetysecurityhuman resourcearticle