© 2004 CORNELL UNIVERSITY DOI: 10.1177/0010880404270804 Volume 45, Issue 4 306-308 From the Editor Thanks, Kudos, and C ongr atulat ions A s we complete the 2004 volume of these contributions, the Center for Hospital­the Cornell Hotel and Restaurant ity Research (CHR) has again sponsored the Administration Quarterly (CQ J, I third annual award for the best CQ article wanted to use this editorial to highlight that appeared in the preceding year. (Both some key accomplishments for this year invited and refereed articles were eligible.) I and to recognize the contributions that solicited nominations from the editorial helped make this year a success. board and selected the six most nominated 1 am pleased to relate that the CQ was papers. As determined by the CQ Editorial awarded a Golden Page Award for Practical Board and the CHR Advisory Board, the Usability of Research in the category of winning article was M. D. Hartline. B. R. Hospitality and Tourism. This award is par­ Wooldridge, and K. C. Jones, “Guest Per­ ticularly satisfying, as 1 have been trying to ceptions of Hotel Quality: Determining stress exactly this point in the CQ 's mate­ Which Employee Groups Count Most," on rial: to publish research-based advice of value to the pages 43 through 52 of our February 2003 issue. practice of hospitality. With the addition of practitio­ The Hartline group's article was chosen from a ner reviewers, the new look for the journal by Sage strong field. This year's other nominees were Publications, and improvements in the review process, 1 am confident that the CQ will continue to improve its J. Barsky and L. Nash, “Customer Satisfaction: Applying content. Concepts to Industry-Wide Measures.” October 2003, pp. 173-83; I want to recognize the many contributors who have B. G. Chung-Herrera. C. Enz, and M. J. Lankau, “Grooming helped the CQ achieve this recognition. Many authors Future Hospitality Leaders: A Competencies Model.” June submitted papers to the journal this year and last, and 2003, pp. 17-25:J. O 'Neill. “ADR Rule of Thumb: Validity and Suggestions for once again our acceptance rate was less than 20 per­ Its Application.” August 2003, pp. 7-16: cent. To recognize some of the most noteworthy of G. Piccoli. P. O'Connor, C. Capaccioli. and R. Alvarez. “Cus­ tomer Relationship Management: A Driver for Change in 306 Cornell Hotel and Restaurant Administration Quarterly N O VEM BER 2004 FROM THE EDITOR the Structure of the U.S. Lodging Industry." Richard F. Ghiselli, Purdue University August 2003, pp. 61-73; and K. Walsh, “Qualitative Research: Advancing Scott Gibson, Cornell University the Science and Practice of Hospitality," Jacksa Kivela, Hong Kong Polytechnic April 2003, pp. 66-74. University Robert Kwortnik, Cornell University Honorable mention from the Editorial Craig Lundberg, Cornell University Board went to Barsky and Nash and to Michael Lynn, Cornell University Walsh. Vincent Magnini, Old Dominion Congratulations to the authors of all six University nominated articles! Thanks also to all the Dalia Marciukaityte, Louisiana Tech authors who contributed articles to the CQ University in 2003. Juline E. Mills, University of Delaware Finally, with the close of 2004,1 would Christopher Muller, University of Cen­ like to thank the many reviewers who have tral Florida contributed their time and expertise to Breffni Noone, Cornell University review' manuscripts for the Cornell Hotel Martin O*Neill, Auburn University and Restaurant Administration Quarterly. Ali Poorani, University of Delaware Twenty-nine people served as external Gordon Potter, Cornell University ad hoc reviewers for 2004; also, as I Judy Siguaw, Cornell University announced in my May editorial, 1 asked Craig Snow, Cornell University practitioners to help review submissions Gary Thompson, Cornell University this year. A total of thirty-seven practitio­ Charlie O. Trevor, University of ner reviewers were willing to take on the Wisconsin-Madison task and completed at least one review. 1 James R. Van Scotter, Louisiana State have also listed them below. All of these University reviewers are asked to perform up to two Erica Wagner, Cornell University reviews a year and to have their review's Larry Yu, George Washington University completed within six w'eeks. They receive no compensation for this but for my 2004 Practitioner Reviewers thanks. The CQ would be unable to pub­ Kripal Amanna, Hospitality World, India lish valuable and rigorous content without Ronald Anger, Resort and Recreation. the help of the editorial board, reviewers, MI and the practitioner reviewers. Thank you Jonathan Barsky. Market Metrix. CA all for your excellent service.— M.C.S. Pavan Bhatia, The Ascott Group, Australia 2004 Ad Hoc Reviewers Dino Biffis, Nottawasaga Resort, Canada Mark Bonn, Florida State University Kate Blood, College Restaurants. CA Deborah Breiter. University of Central Sergio Bueno, BSH International. Brazil Florida Emmanuel Cadei, Tahiti Nui Travel. Bill Carroll, Cornell University French Polynesia Jack Corgel, Cornell University Bill Callnin, Cayuga Hospitality Advi­ Fred J. DeMicco, University of Delaware sors, VA Cheki Dev, Cornell University Roger Cline, Roundhill Hospitality, NY David A. Dittman, Cornell University Richard J. Corcoran, Greystone Group, Cathy Enz, Cornell University VA N O V EM BER 2004 Cornell Hotel and Restaurant Administration Quarterly 307 FROM THE EDITOR Frank Dees, The Generation Companies, Nathan O'Brien, Design Hotels, CA NC Fred Raynaud. Nu Vo Hospitality, FL Michael Doyle, Willowbend Golf Man­ Henri Roelings, Hsyndicate.com, the agement, MA Netherlands David Earl. Cracker Barrel, CT Aran Ryan, PricewaterhouseCoopers, PA Ed Evans. Aramark, CA Diane Sacco, Horizon Hotels, NJ Chadi Farhat, Marriott International. David Sherf, Hilton Hotels, CA Washington, D.C. Andre Shiienko. The Admiralty Hotel. Kevin Fitzpatrick, AIG, NY Romania Peter Grieve, AAPI, Australia Daniel Sturman. IBM , NY Robert Harp. Global Hospitality Chit Seng Tan, Aston Hotels and Resources, CA Resorts, HI Federico Iglesias, International Buenos Jerome Toney. Grand Hotel, Ml Aires Hotel and Restaurant School, Thomas Wahl. HotelNewsResource.com, Argentina Canada Craig Lambert. Fieldstone Group, VA Tim Warman. Smuggler's Inn. Canada Mark Lomanno, Smith Travel Research. Ed Watkins, Lodging Hospitality Maga­ TN zine. OH Bernard Micallef, Corinthia Hotels Inter­ Christine Whyte. Observatory Hotel, national, Malta Australia Ravi Nagpal, Meridien Hotels and Resorts, Mauritius 308 Cornell Hotel and Restaurant Administration Quarterly N O VEM BER 2004