eCommons

DigitalCollections@ILR
ILR School
 

What Metrics and Frameworks Best Calculate the ROI of Corporate Social Responsibility Activities in the Services Industry?

Other Titles

Abstract

Studies suggest that investment in CSR activities can increase product and company credibility, improve employee retention and attraction, and help cultivate customer relationships. Multiple measurement tools and scorecards have been developed to capture how corporate citizenship differentiates a firm economically. To explain which qualitative variables should be quantified, the methodologies of three metrics and frameworks are compared to assess which metrics provide the most accurate cost-benefit analysis on CSR activities.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

2016-04-01

Publisher

Keywords

metrics; big data; return on investment; CSR; corporate social responsibility; service industry; analytics; HR; human resources

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Required Publisher Statement: Copyright held by the authors.

Rights URI

Types

article

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record