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The Economic Costs and Benefits of Self-Managed Teams Among Skilled Technicians

dc.contributor.authorBatt, Rosemary
dc.date.accessioned2020-11-25T14:50:53Z
dc.date.available2020-11-25T14:50:53Z
dc.date.issued1997-09-01
dc.description.abstractThis paper estimates the economic costs and benefits of implementing teams among highly-skilled technicians in a large regional telecommunications company. It matches individual survey and objective performance data for 230 employees in matched pairs of traditionally-supervised and self-managed groups. Multivariate regressions with appropriate controls show that teams do the work of supervisors in 60-70% less time, reducing indirect labor costs by 75 percent per team. Objective measures of quality and labor productivity are unaffected. Team members receive additional overtime pay that represents a 4-5 percent annual wage premium, which may be viewed alternatively as a share in the productivity gains associated with innovation or as a premium for learning skills.
dc.description.legacydownloadsThe_Economic_Costs_and_Benefits_ofWP97_19.pdf: 4008 downloads, before Oct. 1, 2020.
dc.identifier.other125496
dc.identifier.urihttps://hdl.handle.net/1813/77016
dc.language.isoen_US
dc.subjecteconomic
dc.subjectcost
dc.subjectbenefit
dc.subjectteams
dc.subjecttechnicians
dc.subjectlabor
dc.subjectperformance
dc.subjectquality
dc.subjectproductivity
dc.subjectwage
dc.subjectskill
dc.titleThe Economic Costs and Benefits of Self-Managed Teams Among Skilled Technicians
dc.typepreprint
local.authorAffiliationBatt, Rosemary: rb41@comell.edu Cornell University

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