A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules
| dc.contributor.author | Goodale, John C. | |
| dc.contributor.author | Thompson, Gary | |
| dc.date.accessioned | 2020-09-12T21:14:05Z | |
| dc.date.available | 2020-09-12T21:14:05Z | |
| dc.date.issued | 2004-01-01 | |
| dc.description.abstract | The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated heuristics for assigning individual employees – who differed in cost and productivity – to labor tour schedules. Our results showed that considering productivity levels when assigning individuals to tours increased profitability. We found that a simple managerial heuristic of assigning individuals in descending order of their productivity to cost ratio was both fast and effective over a broad range of service environmental scenarios. | |
| dc.description.legacydownloads | Thompson17.pdf: 51 downloads, before Aug. 1, 2020. | |
| dc.identifier.other | 12735657 | |
| dc.identifier.uri | https://hdl.handle.net/1813/72451 | |
| dc.language.iso | en_US | |
| dc.relation.doi | https://doi.org/10.1023/B:ANOR.0000019098.97205.cc | |
| dc.rights | Required Publisher Statement: © Springer. Reprinted with permission. All rights reserved. Final version published as: Goodale, J. C. & Thompson, G. M. (2004). A comparison of heuristics for assigning individual employees to labor tour schedules. Annals of Operations Research, 128(1-4), 47-63. doi:10.1023/B:ANOR.0000019098.97205.c | |
| dc.subject | individual productivity | |
| dc.subject | labor scheduling | |
| dc.subject | simulated annealing | |
| dc.subject | tour scheduling | |
| dc.title | A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules | |
| dc.type | article | |
| local.authorAffiliation | Goodale, John C.: University of Oregon | |
| local.authorAffiliation | Thompson, Gary: gmt1@cornell.edu Cornell University School of Hotel Administration |
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