GMs’ Responses to the Events of September 11, 2001

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Abstract
Hotel managers’ actions after 9–11 included modifying marketing activities, reducing employees’ hours, and either postponing capital improvements (for lack of cash flow) or accelerating planned upgrades while business is slow.
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2002-02-01
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Keywords
hospitality industry; 9/11; hotel performance; terrorism; recession; lodging industry
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Government Document
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Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
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