GMs’ Responses to the Events of September 11, 2001
No Access Until
Hotel managers’ actions after 9–11 included modifying marketing activities, reducing employees’ hours, and either postponing capital improvements (for lack of cash flow) or accelerating planned upgrades while business is slow.
Journal / Series
Volume & Issue
hospitality industry; 9/11; hotel performance; terrorism; recession; lodging industry
Number of Workers
Based on Related Item
Has Other Format(s)
Part of Related Item
Link(s) to Related Publication(s)
Link(s) to Reference(s)
Previously Published As
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.