Telecommunications 2004: Business Strategy, HR Practices, and Performance
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Abstract
This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.
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2004-01-01
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Telecommunication; benchmarking; United States; Rutgers; performance; workforce; Sloan; technology; global; deregulation; work practices; flexible staffing; contingent; dispute resolution
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Required Publisher Statement: Cornell-Rutgers Telecommunications Project See also Telecommunications 2000: Strategy, human resource practices, and performance.
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