eCommons

DigitalCollections@ILR
ILR School
 

The Effects of a Flexible Benefits Expert System on Employee Decisions and Satisfaction

Other Titles

Abstract

Anecdotal reports and recent reviews assert that expert systems are potentially useful decision aids in human resource management. This study examines the effects of an expert system designed to aid employees when they make their choices in a flexible bellcfit program. A four group quasi-field experimental design is used to examine the relative effects of the expert system compared to a conventional spreadsheet decision aid. Eighty employees at an NCR-AT&T facility were randomly selected and assigned to the groups. Employees using the expert system expressed greater benefits satisfaction compared to those using the spreadsheet aid. The spreadsheet did not have any effect on employees' decisions. When the benefit choices recommended by the expert system differed from the employees' current choices, employees are more likely to change their choices. Consequently, the expert system is likely to affect employees' decisions. Implications are discussed and future research needs are suggested.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

1993-07-01

Publisher

Keywords

effect; benefit; expert system; employee; decision; satisfaction; flexible benefit; human resource; management; study; program

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Rights URI

Types

preprint

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record