eCommons

 

Guests’ Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction

Other Titles

Abstract

Subtle energy saving changes in guest rooms did not diminish satisfaction, based on a study of 192 guests at an independent four-star hotel. Two changes were tested, a television with three energy settings and light-emitting diodes (LEDs) in place of the standard compact fluorescent lightings (CFLs). While overall satisfaction was not affected by these changes, some guests, notably those with high incomes, did react to the energy saving settings. Contrary to some studies, 45 percent of the guests agreed that they would pay a higher room rate to support sustainability programs. On balance, this study indicates that hotels can gain cost savings and improved sustainability by implementing judicious energy saving approaches without harming guest satisfaction. This article is based on a paper presented at the 2013 Quality in Service Conference (QUIS 13), in Karlstad, Sweden.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

2014-05-01

Publisher

Keywords

hotel management; operations; environmental concerns

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.

Rights URI

Types

article

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record