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Why Recommend a Brand Face-to-Face but not on Facebook? How Word-Of-Mouth on Online Social Sites Differs From Traditional Word-of-Mouth

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dc.contributor.authorEisingerich, Andreas B.
dc.contributor.authorChun, HaeEun Helen
dc.contributor.authorLiu, Yeyi
dc.contributor.authorJia, He (Michael)
dc.contributor.authorBell, Simon J.
dc.date.accessioned2020-09-12T21:07:34Z
dc.date.available2020-09-12T21:07:34Z
dc.date.issued2015-01-01
dc.description.abstractWe examine the conceptual difference between consumer electronic word-of-mouth on online social sites (sWOM) such as Facebook and traditional face-to-face word-of-mouth (WOM). We find that consumers are less willing to engage in sWOM than WOM. Such a difference in willingness to offer word-of-mouth can be explained by social risk associated with different communication modes. We show that the difference between people’s desire to engage in sWOM and WOM is mediated by perceived social risk and amplified when social risk is made salient. Furthermore, we show that consumers’ need to self-enhance mitigates the difference in willingness to offer sWOM versus WOM.
dc.description.legacydownloadsChun11_Why_recommend_a_brand.pdf: 4475 downloads, before Aug. 1, 2020.
dc.identifier.other7821493
dc.identifier.urihttps://hdl.handle.net/1813/72042
dc.language.isoen_US
dc.relation.doihttps://doi.org/10.1016/j.jcps.2014.05.004
dc.rightsRequired Publisher Statement: © Elsevier. Final version published as: Eisingerich, A. B., Chun, H., Liu, Y., Jia, H., & Bell, S. J. (2015). Why recommend a brand face-to-face but not on Facebook? How word-of-mouth on online social sites differs from traditional word-of-mouth. Journal of Consumer Psychology, 25(1), 120-128. doi:10.1016/j.jcps.2014.05.004
dc.rightsThis version of the work is released under at Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Reprinted with permission. All rights reserved.
dc.subjectword-of-mouth
dc.subjectsocial media
dc.subjectsocial risk
dc.subjectself-enhancement need
dc.titleWhy Recommend a Brand Face-to-Face but not on Facebook? How Word-Of-Mouth on Online Social Sites Differs From Traditional Word-of-Mouth
dc.typearticle
local.authorAffiliationEisingerich, Andreas B.: Imperial College London
local.authorAffiliationChun, HaeEun Helen: hc633@cornell.edu Cornell University School of Hotel Administration
local.authorAffiliationLiu, Yeyi: Leeds University
local.authorAffiliationJia, He (Michael): University of Southern California
local.authorAffiliationBell, Simon J.: Universtiy of Melbourne

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