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Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives

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dc.contributor.authorSiguaw, Judy A.
dc.contributor.authorEnz, Cathy A.
dc.contributor.authorNamasivayam, Karthik
dc.date.accessioned2020-09-12T21:12:29Z
dc.date.available2020-09-12T21:12:29Z
dc.date.issued2000-11-01
dc.description.abstractUsing two unique, independent samples of U.S. hotels, this study examines the utilization of information technology (IT) in all hotel sectors, from deluxe to budget, to reveal strategic differences and similarities. Overall, the findings suggest that the U.S. lodging industry has focused on employing technologies that improve employee productivity and enhance revenue but has not given strategic priority to technologies designed to improve guest services. The hotel sector, lodging type, size/complexity of the property, and independent versus chain affiliation influenced the number and type of technologies adopted. Luxury and upscale hotels adopted more IT than economy and budget hotels. Similarly, IT development was greatest for certain lodging types such as convention hotels, conference centers, and casinos, and lowest for other types, such as motels and bed-and-breakfasts. Chain-affiliated properties typically adopted more technologies than independent hotels.
dc.description.legacydownloadsEnz49_Adoption_of_Information_Technology.pdf: 1836 downloads, before Aug. 1, 2020.
dc.identifier.other6714703
dc.identifier.urihttps://hdl.handle.net/1813/72367
dc.language.isoen_US
dc.relation.doihttps://doi.org/10.1177/004728750003900209
dc.rightsRequired Publisher Statement: © SAGE. Final version published as: Siguaw, J. A., Enz, C. A., & Namasivayam, K. (2000). Adoption of information technology in U.S. hotels: Strategically driven objectives. Journal of Travel Research, 39(2), 192-201. doi: 10.1177/004728750003900209
dc.rightsReprinted with permission. All rights reserved.
dc.subjecthotels
dc.subjectinformation technology
dc.subjectemployee productivity
dc.titleAdoption of Information Technology in U.S. Hotels: Strategically Driven Objectives
dc.typearticle
local.authorAffiliationSiguaw, Judy A.: Cornell University
local.authorAffiliationEnz, Cathy A.: cae4@cornell.edu Cornell University School of Hotel Administration
local.authorAffiliationNamasivayam, Karthik: Cornell University

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